Tina Angel
Fincastle,VA
Summary
Detail-oriented Benefits Program Specialist with expertise in benefits administration. Proven ability to evaluate client eligibility and monitor case files for accuracy, ensuring compliance and enhancing service efficiency.
Overview
22
22
years of professional experience
Work History
Benefit Program Specialist II
Botetourt County Social Services
Daleville, VA
09.2014 - Current
- Evaluated client eligibility for various benefit programs to ensure compliance with state regulations.
- Follow processes, enhancing efficiency in service delivery and client satisfaction.
- Monitored case files for accuracy, ensuring timely processing of applications and renewals.
- Interviewed prospective clients to obtain data regarding financial resources and needs.
- Managed customers' database accounts by performing customer verifications and processing benefit enrollments.
Bank Teller
Bank of Botetourt
Daleville, VA
06.2004 - 09.2014
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and provided detailed product information to enhance customer satisfaction.
- Collaborated with team members to streamline cash handling procedures, improving overall operational efficiency.
- Managed end-of-day balancing of cash drawers and reconciled discrepancies to ensure financial accuracy.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VASkills
- Benefits administration expertise
- Strong analytical skills
- Policy interpretation
- Research and evaluation
- Verbal and written communication
- Benefits explanation
- Documentation and reporting
- Time management
- Multitasking Abilities
- Reliability
- Professionalism
Timeline
Benefit Program Specialist II
Botetourt County Social Services
09.2014 - Current
Bank Teller
Bank of Botetourt
06.2004 - 09.2014
High School Diploma -
Patrick Henry High School