Summary
Overview
Work History
Education
Skills
Ssn
Certification
Timeline
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Alajah Bond

Roanoke

Summary

Professional with robust experience in benefits administration, adept at navigating complex regulatory environments and ensuring compliance. Skilled in data analysis, policy interpretation, and client communication, ensuring seamless benefit program management. Strong focus on team collaboration and achieving results, adapting efficiently to changing needs. Known for reliability and delivering impactful solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Benefit Program Specialist II

ASHFORD
12.2022 - Current

CNA

Salem Health
11.2024 - 06.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Customer Service Representative

Credit Card Custommer Service
10.2022 - 05.2024
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
  • Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
  • Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
  • Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.

Customer Service Representative

Fraud Specialist
04.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Education

High School Diploma -

Patrick Henry High School
Roanoke, VA
06-2018

Skills

  • Benefits administration expertise
  • Strong analytical skills
  • Policy interpretation
  • Research and evaluation
  • Budgeting and finance
  • New employee enrollment
  • Relationship building
  • Verbal and written communication
  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Basic life support
  • Dressing assistance
  • End-of-life care

Ssn

x0389

Certification

  • Certified Information Systems Security Professional (CISSP)
  • Va Driver's License
  • Microsoft Office Specialist (MOS) Certification
  • Home Health Aide (HHA) Certification
  • First Aid Certification

Timeline

CNA

Salem Health
11.2024 - 06.2025

Benefit Program Specialist II

ASHFORD
12.2022 - Current

Customer Service Representative

Credit Card Custommer Service
10.2022 - 05.2024

Customer Service Representative

Fraud Specialist
04.2020 - 10.2022

High School Diploma -

Patrick Henry High School

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Alajah Bond