BARBARA CHAMALE
Phoenix,USA
Summary
Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Adept at operating in an efficient and competent manner. History of meeting high productivity, quality and performance standards.
Overview
12
12
years of professional experience
Work History
Arizona Department Of Corrections Rehabilitation & Reentry
11.2023 - Current
- Inmate supervision
- Ensure the well-being of both staff and inmates
- Building strong communication skill
- Provide emergency assistance, reporting inmate behavior, escort inmates, maintaining security
Asset Recovery Specialist
USAA
11.2019 - 10.2023
- Notify veterans of delinquent loan and help with stopping a repossession
- Helping members get back into vehicle after a repossession
- Managing manual and automatically dialed outbounds calls in a call center environment
- Staying professional and providing excellent service to our members
Senior Collections Specialist
Chase
05.2017 - 11.2019
- Notified customers of delinquent accounts with the attempt to collect outstanding amounts
- Overcame objections by applying advanced training and persuasion techniques
- Arranged for debt repayment and established repayment schedule based on customer finances
- Maintained consistent high performance with a solid record of achieving or exceeding objectives
- Recorded information about customers' financial status and collections status efforts
- Kept calm, stayed professional and provided exceptional service on all calls
- Managed manual and automatically dialed outbound calls in a call center environment
- Determined impact of proposed solutions for delinquent clients, discussed options and determined proper solutions
Customer Services Representative
General Dynamics
10.2014 - 02.2015
- Answered customers' questions and addressed problems and complaints via phone
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Recommended, selected and helped locate various insurance plans based on customer needs and desires
Customer Service Representative
Perceptis LLC
04.2013 - 05.2014
- Provided customer service in assisting with financial aid for students
- Answered 40+ inbound and outbound calls per day to address customer inquiries, resolve issues, and provide information on Student Center and financial aid status updates
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ01.2010
Skills
- Bilingual in Spanish
- Call center background
- Relationship building
- Repayment negotiations
Timeline
Arizona Department Of Corrections Rehabilitation & Reentry
11.2023 - Current
Asset Recovery Specialist
USAA
11.2019 - 10.2023
Senior Collections Specialist
Chase
05.2017 - 11.2019
Customer Services Representative
General Dynamics
10.2014 - 02.2015
Customer Service Representative
Perceptis LLC
04.2013 - 05.2014
High School Diploma -
Metro Tech High School
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