Barbara Clevenger
Downey,CA
Summary
Dynamic customer service professional with a proven track record at H and Block, excelling in building rapport and enhancing client satisfaction. Skilled in payment processing and de-escalation techniques, I consistently achieved performance metrics while delivering exceptional support, fostering loyalty, and driving sales growth through informed recommendations.
Overview
12
12
years of professional experience
Work History
Customer Service Professional
H and Block
Downey, CA
12.2024 - 04.2025
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Assisted customers by answering questions and responding to inquiries.
Tax Preparer / Office Clerk
Liberty Tax Services
Paramount, CA
01.2024 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Maintained compliance by adhering to current tax laws and regulations.
Customer Service Representative / Cashier
Bed Bath and Beyond
Downey, CA
08.2013 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
General Diploma -
Bell High School
Medical Terminology Certification -
Des Moines University of Health Science
09.2025
CareerWork$ Medical Training
JVS So Cal
09.2025
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Product or service support
- Data entry
- Order processing
- Customer relationship management (CRM)
- Building rapport
- Filing
- Administrative support
- Data collection
- Appointment scheduling
- Money handling
- Order fulfillment
- Clerical support
- Product sales
- Document control
- POS systems expert
- Sales expertise
Timeline
Customer Service Professional
H and Block
12.2024 - 04.2025
Tax Preparer / Office Clerk
Liberty Tax Services
01.2024 - 04.2024
Customer Service Representative / Cashier
Bed Bath and Beyond
08.2013 - 04.2023
General Diploma -
Bell High School
Medical Terminology Certification -
Des Moines University of Health Science
CareerWork$ Medical Training
JVS So Cal