Barbara Cortopassi
Lake Dallas,TX
Summary
Results-driven associate banker with expertise in managing banking operations and customer support. Known for resolving issues swiftly and fostering strong customer relationships to enhance satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Associate Banker
Chase Bank
Lewisville, Texas
01.2017 - Current
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
- Assisted clients with account inquiries and transaction processes.
- Conducted financial assessments to identify customer needs and solutions.
- Educated clients on banking products and services to enhance understanding.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Managed daily banking operations and ensured compliance with procedures.
- Ensured compliance with banking regulations and procedures in daily operations.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Supported branch initiatives aimed at improving client engagement strategies.
- Established strong relationships with customers to increase customer loyalty.
- Set up online banking for clients, ensuring ease of access to accounts.
Assistant manager
Krogers Grocery Store
There
06.2006 - 12.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and store policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints and provided effective solutions promptly.
- Collaborated with team members to achieve operational efficiency goals.
- Coordinated inventory management and stock replenishment processes.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular audits to maintain store standards and inventory accuracy.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented quality control measures to uphold company standards.
Education
Some College (No Degree) -
Victor Valley College
Victorville, CASkills
- Teller experience
- Know your customer
- Customer service
- Problem solving
Timeline
Associate Banker
Chase Bank
01.2017 - Current
Assistant manager
Krogers Grocery Store
06.2006 - 12.2017
Some College (No Degree) -
Victor Valley College