Reyna Flores
Dallas,TX
Summary
Experienced with financial analysis, client relationship management, and transaction processing. Utilizes strong communication skills to enhance client satisfaction and operational efficiency. Track record of ensuring compliance with banking regulations while achieving high customer retention rates.
Banking professional with comprehensive experience in financial services, adept at managing client accounts and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments. Skilled in financial advising and data analysis, fostering both teamwork and individual accountability.
Overview
11
11
years of professional experience
Work History
Associate Banker
Chase Bank
Dallas
02.2025 - Current
- Oversaw daily operations and transactions to ensure compliance with banking regulations.
- Mentored junior bankers on customer service best practices and financial product knowledge.
- Implemented process improvements that enhanced workflow efficiency and reduced transaction times.
- Developed training materials for staff on new banking systems and software applications.
- Collaborated with management to create outreach programs, increasing client engagement and satisfaction.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Educated customers on features and benefits of banking products and services.
Retail Associate
The Soccer Corner
Plano, TX
08.2022 - Current
- 1. Sales associate
- 2. Cashier
- 3. Heat pressing
- 4. Uniform orders
- 5. Stocker
- 6. Customer service
Front Desk Receptionist
Embassy Suites by Hilton
Dallas, TX
01.2022 - 08.2022
- Greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Waitress
La Cocinita de Rosita
Fort Worth, TX
03.2015 - 08.2021
- Provided exceptional customer service while handling take-out orders, serving guests at the restaurant or hosting. Serve ordered food and beverages.
- Have knowledge of menu items and specials.
- Responded to customer complaints or concerns.
- Answer all questions about cooking methods, menu items, specials and prices.
- Provide guests with excellent customer service Assist in making sure the restaurant is running effectively and efficiently.
Education
Associate's degree - Arts
Tarrant County College
Fort Worth, TX05.2019
High school diploma - undefined
Tarrant County College South early collegiate high school
Fort Worth, TX05.2019
Skills
- Retail Sales
- Cash Handling
- Cashiering
- Customer Service
- Sales
- Cleaning Experience
- Microsoft Office
- Host/Hostess
- Communication Skills
- Merchandising
- Assistant Manager Experience
- POS
- Serving Experience
- Kitchen Experience
- Busser
- Food Preparation
- Branch operations
- Teller support
- Self-motivated nature
- Customer service
- Cash management
- Teller experience
- Consumer banking
- Opening and closing procedures
- Commercial banking
- Dual control vaults
- Relationship building
- Customer Service-oriented
- Cash handling
- Check cashing and withdrawals
- Customer relationship management
- Know your customer
- Money handling
- Closing procedures
- Team coaching and training
Languages
Spanish
Native or Bilingual
Timeline
Associate Banker
Chase Bank
02.2025 - Current
Retail Associate
The Soccer Corner
08.2022 - Current
Front Desk Receptionist
Embassy Suites by Hilton
01.2022 - 08.2022
Waitress
La Cocinita de Rosita
03.2015 - 08.2021
Associate's degree - Arts
Tarrant County College
High school diploma - undefined
Tarrant County College South early collegiate high school