Cassie Posey
Hazel Green,AL
Summary
Knowledgeable Associate Banker with solid foundation in both banking and teller operations. As well as extensive experience in customer service. Proven track record in facilitating seamless financial transactions and maintaining client relationships. Demonstrated ability in problem-solving and handling confidential information with integrity.
Overview
10
10
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Madison, AL
01.2025 - Current
- Deliver exceptional customer service, resolving inquiries and issues effectively.
- Process transactions accurately, ensuring compliance with banking regulations and policies.
- Assist clients in account management, promoting financial products tailored to individual needs.
- Collaborate with team members to enhance operational efficiency.
- Train new associates on banking procedures and software systems for improved performance.
- Strengthen client relationships through consistent communication and personalized attention to individual needs.
- Balance teller drawers and ATM cash.
- Resolve complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Provide exceptional customer service through active listening skills, empathy, and genuine concern for clients’ needs and concerns.
- Opened, closed, and updated accounts for customers.
Wal-Mart Associate
Walmart
Hazel Green, AL
04.2020 - 09.2024
- Cashier
- Back room associate
- Greeting customers
- Trained in Front end department
- Maintained exceptional customer service standards
- Processed payments, including sales and refunds
- Assisted in training new staff on backroom procedures and safety protocols.
- Organized inventory for efficient product retrieval.
Shift Manager (full-time)
Arby's
Hazel Green, AL
05.2016 - 04.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
Education
High School -
Hazel Green High School
Hazel Green, AL05.2017
Skills
- Crew Member
- Food Service
- Key Holder
- Shift Lead
- Shift Supervisor
- Team Member
- Customer Service (11 years)
- Food Preparation
- Cash Handling
- Supervising Experience
- Food Handling
- Food Safety
- Retail Sales
- Management
- Food Production
- Kitchen Experience
- Teller experience
- Cash management
- Educating clients
- Consumer banking
- Opening and closing procedures
- Developing customer relationships
- Dual control vaults
- Relationship building
- Money transfers
- Cash handling
- Check cashing and withdrawals
- Know your customer
Timeline
Associate Banker
JPMorgan Chase
01.2025 - Current
Wal-Mart Associate
Walmart
04.2020 - 09.2024
Shift Manager (full-time)
Arby's
05.2016 - 04.2020
High School -
Hazel Green High School