Christina Moody
San Antonio,TX
Summary
I bring a diverse range of skills, experience and knowledge that have been developed over the years through both my formal education and professional experience. A dedicated professional with a commitment to excellence and a passion for continuous learning and development. While I'm not at school further my education, I'm being a mother or also volunteering my time at local libraries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phone Banker
Wells Fargo
San Antonio, TX
11.2025 - Current
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Achieved high customer satisfaction ratings through effective management of call volume.
- Facilitated effective issue resolution processes to enhance operational efficiency.
- Executed troubleshooting procedures to identify and resolve technical issues.
- Assisted in understanding financial regulations and compliance standards. Supported teams in adhering to industry guidelines. Helped maintain accurate documentation of compliance processes.
- Executed multitasking across various systems to enhance customer support efficiency.
- Executed authentication protocols and fraud prevention measures to enhance security.
Retail Banker
Citibank Citi
San Antonio, TX
06.2025 - 09.2025
- Assisted clients in managing investment portfolios to achieve financial goals. Supported financial advisors in preparing wealth management strategies. Helped clients understand market trends and investment options.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Processed incoming data to support team operations effectively. Assisted in maintaining accurate records and documentation. Collaborated with colleagues to streamline workflows and improve efficiency.
- Cultivated relationships with high-profile clients to enhance service delivery.
- Executed troubleshooting procedures to identify and resolve technical issues.
- Assisted clients with banking inquiries and transactions. Helped maintain accurate financial records and documentation.
Financial Processor
American Capital Group
San Antonio, TX
10.2024 - 03.2025
- Oversaw financial processing tasks to guarantee accuracy and timeliness of transactions.
- Executed outbound calls to enhance client profiles in collaboration with financial advisors.
- Assisted customers by answering incoming calls and addressing inquiries. Provided timely support to clients with accurate information. Supported team members in handling high call volumes during busy periods.
- Streamlined data entry processes to uphold information integrity.
- Implemented strategic initiatives to optimize operational efficiency.
- Spearheaded Genesys workplace integration and optimization initiatives.
- Managed complexities of international trade law to ensure compliance and minimize risks.
- Directed comprehensive case management processes to enhance client support effectiveness.
- (Worked through a temp service.)
Amazon Fulfillment Associate
Amazon.com
San Antonio, TX
12.2021 - 11.2024
- PIT/OPERATIONS
- STOW(scanning packages and storing them)
- This was a seasonal position, working a couple months out of the year.
Customer Care Representative (CCR)
Maximus
San Antonio, TX
02.2023 - 09.2024
- Handled incoming calls to provide customer support and resolve inquiries effectively. Responded promptly to client requests, ensuring satisfaction with services. Assisted team members in managing call volume during peak hours.
- Executed accurate data entry processes to ensure information integrity.
- Assisted teams in utilizing Microsoft Teams for effective communication and collaboration. Supported project coordination through organized channels and meetings. Facilitated training sessions to enhance user proficiency with Microsoft Teams.
- Utilized Microsoft Excel to analyze and organize data efficiently.
- Executed troubleshooting procedures to identify and resolve technical issues.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Facilitated training sessions for agents to enhance skill sets and operational efficiency.
- Managed high volume of incoming calls to provide customer support and resolve inquiries efficiently. Responded to client needs promptly to enhance satisfaction and retention. Assisted team members in handling call overflow during peak hours.
- Guided clients through application processes for state benefits, including SNAP and Medicaid programs.
Sales Associate
Star vanity
San Antonio, TX
01.2023 - 02.2023
- Assisted customers in identifying product needs and providing solutions. Supported sales team in achieving targets through effective communication. Contributed to maintaining inventory levels and product displays.
- Assisted in managing inventory levels to support operational needs. Conducted regular stock checks to maintain accurate records. Collaborated with team members to streamline inventory processes.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Orchestrated delivery scheduling to optimize logistics efficiency.
- Processed customer orders and payments efficiently. Assisted in maintaining accurate transaction records. Supported team in achieving timely order fulfillment.
- Established and managed payment plan structures to enhance customer financial flexibility.
- Assisted in managing financial records using QuickBooks. Supported team members in data entry and reconciliation tasks. Helped maintain accurate accounts payable and receivable processes.
Customer Service Agent
ROI Call Center Solutions
Texas
10.2021 - 12.2021
- Achieved increased customer engagement through proactive outbound calling efforts. Enhanced lead generation by effectively communicating product benefits to potential clients. Contributed to improved customer satisfaction ratings through attentive and responsive outreach.
- Achieved high customer satisfaction ratings through effective management of inbound call processes. Enhanced operational efficiency by implementing best practices in call handling. Fostered positive relationships with clients through attentive service.
- Achieved streamlined data management through proficient use of Microsoft Excel. Enhanced reporting efficiency by developing user-friendly spreadsheets. Improved data accuracy and accessibility for team projects.
- Achieved enhanced data organization through effective use of Microsoft spreadsheet applications. Delivered actionable insights by analyzing data trends and patterns. Contributed to improved project outcomes by facilitating informed decision-making.
- Achieved seamless document collaboration through effective use of Microsoft Word. Enhanced team efficiency by implementing streamlined formatting techniques. Improved user proficiency in document editing and formatting.
- Identified root causes and implemented solutions for technical problems.
- Achieved significant sales growth by implementing targeted marketing strategies. Cultivated strong relationships with clients to enhance customer loyalty. Streamlined sales processes to improve efficiency and customer satisfaction.
- Coordinated escalation of calls to appropriate departments for effective problem-solving and support.
- Achieved improved team collaboration and communication through strategic deployment of Microsoft Teams. Enhanced project efficiency by streamlining workflows and facilitating real-time collaboration. Drove user adoption and engagement with Microsoft Teams features to maximize productivity.
- Increased sales revenue by implementing targeted marketing strategies. Enhanced customer satisfaction through personalized service and follow-up. Achieved top sales performance by leveraging strong negotiation skills and market insights.
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints. Enhanced service delivery by streamlining processes and improving team collaboration. Fostered positive relationships with customers to drive repeat business.
- Oversaw payment transactions, verifying details to uphold compliance and customer satisfaction.
- Analyzed and diagnosed problems to implement effective troubleshooting solutions.
Cashier/Customer Service
Wendy's
San Antonio, TX
02.2019 - 08.2021
- Cashier
- Food preparation
- Customer service
- Cook
- Training new employees
- Drive Thru
- Training new hires
Hostess
Flash Pass
San Antonio, TX
03.2015 - 08.2015
- Cashier
- Guest relations
- Park knowledge
- Customer service
- De-escalating crowds
Education
Associate of Applied Science - Court Reporting
San Antonio College
San Antonio, TX04.2026
High School Diploma -
LEE High School
San Antonio, TX06.2018
Skills
- Kitchen Experience
- Food production
- Cold Calling
- Crew Member
- Upselling
- Banking
- Sales
- Time Management
- Computer Networking
- Restaurant Experience
- Outbound Sales
- Cashiering
- Regulation E
- Banking regulations
- Microsoft Word
- Microsoft Excel
- Data entry
- Cooking
- POS
- Host/Hostess
- Technical Support
- Food Service
- Guest Relations Experience
- HIPA
- Organizational Skills
- Guest Services
- Retail Sales
- Food Preparation
- Food Safety
- Customer Service
Certification
- Food Handler Certification
- TABC Certification
- ServSafe
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Phone Banker
Wells Fargo
11.2025 - Current
Retail Banker
Citibank Citi
06.2025 - 09.2025
Financial Processor
American Capital Group
10.2024 - 03.2025
Customer Care Representative (CCR)
Maximus
02.2023 - 09.2024
Sales Associate
Star vanity
01.2023 - 02.2023
Amazon Fulfillment Associate
Amazon.com
12.2021 - 11.2024
Customer Service Agent
ROI Call Center Solutions
10.2021 - 12.2021
Cashier/Customer Service
Wendy's
02.2019 - 08.2021
Hostess
Flash Pass
03.2015 - 08.2015
Associate of Applied Science - Court Reporting
San Antonio College
High School Diploma -
LEE High School