Kierre Morgan
Summary
Diligent with solid background in customer service and banking operations. Successfully addressed customer inquiries and resolved issues, enhancing client satisfaction. Demonstrated effective communication and problem-solving skills.
Experienced with managing high-volume customer interactions and providing tailored financial solutions. Utilizes strong communication skills to resolve issues effectively. Track record of maintaining accurate account records and ensuring client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phone Banker
Huntington Bank
08.2021 - 07.2024
- Work with customers to resolve complaints, process orders, and provide information about an organization's products and services.
Customer Service Associate
Zulily
09.2017 - 07.2020
- Assist customers with orders
- Assist customers with solving problems and resolving purchase issues
Medical Assistant Extern
Health & Wellness Medical Center
06.2018 - 09.2018
- Dr. Antonio Del Rosario Pediatrics, Columbus, OH
- Room patients & take vitals
- Injections and other in-office procedures
- Charting
- Patient Education
- Specimen Collection
Education
CMA - Medical Assisting
Alterius career college
Columbus, OH09.2019
Diploma - High school
Whetstone High School
Columbus, OH05.2016
Skills
- Patient care documentation
- Biomedical equipment operation
- Laboratory proficiency
- Effective patient communication
- Vital signs assessment
- Blood collection expertise
- Experienced in managing Microsoft Outlook
- Childcare management
- Specimen collection expertise
- Maintained sterile fields and application of dressing
- Experience Administering Injections
- ICD-10
- Microsoft Powerpoint
- Venipuncture
- Typing
- Filing
- Documentation review
- Microsoft Excel
- Medical Records
- Microsoft Word
- Clerical experience
- Medical terminology and medication administration skills
- EMR Systems
- Phlebotomy, injections and EKGs
- Wound documentation and dressing care
- Goal oriented
- Conflict de-escalation
- Time tracking
- Call management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Data entry
- Team building
- Financial statements
Certification
- NRCMA
- CPR Certification
- BLS Certification
Languages
English
Full Professional
Timeline
Phone Banker
Huntington Bank
08.2021 - 07.2024
Medical Assistant Extern
Health & Wellness Medical Center
06.2018 - 09.2018
Customer Service Associate
Zulily
09.2017 - 07.2020
Diploma - High school
Whetstone High School
CMA - Medical Assisting
Alterius career college
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