Barbara Valandra
Omaha,NE
Summary
Experienced sales professional with over 30 years of expertise in inbound, outbound, and retail sales. Proven track record of driving revenue growth and exceeding sales targets. Skilled in building and maintaining strong customer relationships to maximize customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Phone Banker
Senator Carol Blood
Omaha, NE
04.2020 - Current
- Provided exceptional customer service by addressing banking customers' needs and inquiries via telephone. Handled concerns about transactions, informed customers of bank policies, and processed financial applications. Played a key role in maintaining customer retention and satisfaction through marketing campaigns and sales development activities
Sales Associate
American cbd Shaman
Omaha, NE
01.2018 - Current
- Provided excellent customer service, fostering positive relationships with both new and loyal customers. Safeguarded a pleasant shopping experience by handling transactions, as well as regularly checking for expired goods to ensure member safety.
Collections Specialist
Revco Solutions
Omaha, NE
02.2016 - 11.2023
- Successfully managed a large-scale database consisting of more than 1,000 accounts in Inbound and Outbound collections.
- Maintained a track record of surpassing monthly collections targets and consistently meeting or exceeding quality assurance expectations.
- Achieved top collector status for December 2017 and actively participated in various team building events. Contributed as a member of 'Nitwits', a monthly program aimed at promoting healthy habits among employees. Progressed to stage 3 of an education-focused development program to drive workplace improvement.
Education
High school graduate -
Blair High School
Blair, NE05.1983
Skills
- Quality assurance
- Sales
- Telemarketing
- Business Development
- Sales Management
- Upselling
- Account Management
- Salesforce
- Negotiation
- Marketing
- Customer service
- Accounts receivable
- Call Management
- Conflict de-escalation
- Payment Processing
- Customer Service
- Discrepancy Resolution
- Quality Control
- Recordkeeping and Documentation
Timeline
Phone Banker
Senator Carol Blood
04.2020 - Current
Sales Associate
American cbd Shaman
01.2018 - Current
Collections Specialist
Revco Solutions
02.2016 - 11.2023
High school graduate -
Blair High School
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