Bishop Lloyd
Johns Creek,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and thorough Sound Technician with extensive experience producing music media. Collaborates with artists, understand needs and deliver high-quality production. History of consistently meeting deadlines in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phone Banker
Teletech at Home
Duluth, GA
09.2023 - Current
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
- Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
- Provided technical support when needed regarding online banking services or mobile applications.
Student Assistant
Georgia State University
Atlanta, GA
07.2020 - 12.2020
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Coordinated successful student organization events and activities.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
Sales Associate
Vans Off The Wall
Alpharetta, GA
05.2019 - 08.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
Daycare Assistant
Burn Boot Camp
Johns Creek, GA
05.2018 - 08.2018
- Managed crafts and other hands-on activities to engage kids and promote development.
- Developed and enforced positive strategies to encourage good behavior.
- Communicated with parents about daily activities and any concerning behaviors.
- Observed behavioral issues to alert parents or guardians.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
Cashier
Publix
Johns Creek, GA
07.2017 - 08.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Bachelor of Arts - Film And Video Production
Georgia State University
Atlanta, GA08-2021
Pro Tools Certifcation - Audio Engineering
Georgia Film Academy
Fayetteville, GA05-2021
Skills
- Call Management
- Call handling
- Goal-Oriented
- Building rapport
- Data Entry
- Customer Service
- Account Services
- Strong sense of banking ethics
- Attention to Detail
- Technical Troubleshooting
- Sound quality management
- Audio mixing
- In-studio recording
- Client Relations
- Sound Engineering
Affiliations
- Guitar and bass player
- Animator and editor
- Digital artist
Certification
- AVID Certified in Pro Tools
Timeline
Phone Banker
Teletech at Home
09.2023 - Current
Student Assistant
Georgia State University
07.2020 - 12.2020
Sales Associate
Vans Off The Wall
05.2019 - 08.2019
Daycare Assistant
Burn Boot Camp
05.2018 - 08.2018
Cashier
Publix
07.2017 - 08.2018
Bachelor of Arts - Film And Video Production
Georgia State University
Pro Tools Certifcation - Audio Engineering
Georgia Film Academy
- AVID Certified in Pro Tools
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