TREVILYNN J CAMPOS
Boyd,USA
Summary
Dynamic customer service professional with over 10 years of experience in retail sales and more than 5 years as a pharmacy technician. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Adept at managing high-pressure environments while maintaining a focus on detail and accuracy. Committed to fostering positive relationships with customers and colleagues, ensuring a seamless experience in every interaction.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Phone Banker
Wells Fargo
Irving, TX
08.2015 - 01.2026
- Managed inbound calls to address customer inquiries and resolve issues.
- Provided accurate account information, enhancing customer satisfaction and trust.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Participated in ongoing training opportunities to stay current on industry trends, product offerings, and regulatory requirements for better client support.
- Balanced multiple priorities effectively, ensuring timely completion of tasks while maintaining focus on delivering outstanding customer service.
- Delivered exceptional service by proactively identifying potential account issues before they escalated into larger problems.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Managed high call volume while maintaining composure during peak hours or periods of increased stress.
- Established rapport with new clients to increase satisfaction and loyalty.
CSR
Penncro
BRYAN, Texas
09.2013 - 12.2014
- Confer with customers by telephone to provide information about their account, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as , moving money, taking payments, or adjusting bills.
- Complete contract forms, prepare change of address records
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Lead agent
Novo1
FORT WORTH, Texas
01.2010 - 08.2013
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records
- Refer unresolved customer grievances
- Solicit sales of new or additional services or products.
Paralegal
Ascension Capital Group
ARLINGTON, Texas
01.2003 - 11.2009
- Worked Files for Capital one Auto Finances for loans that are in bankruptcy.
- Checked court docket for discharge orders and motions that would effect our client.
- Contacted trustee to make sure that the payments are being made.
- Released title when loan was completed.
- Drafted and reviewed legal documents for accuracy and compliance.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
CSR
WARRANTECH
EUBEDFORD, Texas
02.2000 - 11.2002
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Order tests that could determine the causes of product malfunctions.
PHARMACY TECH
HEALTHCOR
Arlington, Texas
02.1997 - 06.1998
- Prepare prescription labels by typing or operating a computer and printer.
- Accept prescriptions for filling, gathering and processing necessary information.
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
- Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
- Maintain and clean equipment, work areas, or shelves.
- Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
- Dispensed medications accurately while ensuring compliance with safety regulations.
- Assisted pharmacists in managing inventory levels and maintaining medication records.
- Oversaw daily pharmacy operations, optimizing workflows for efficiency and accuracy.
- Coordinated with healthcare providers to resolve prescription discrepancies promptly.
- Streamlined inventory management processes, enhancing overall pharmacy productivity and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
MA
DR. BANGALE
RIVER OAKS, Texas
07.1992 - 01.1997
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Prepare and administer medications as directed by a physician.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Authorize drug refills and provide prescription information to pharmacies.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Perform routine laboratory tests and sample analyses.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
1 year college, technical or vocational school - paralegal
ACI
Grand Prairie, Texas09.2005
1 year college, technical or vocational school - Medical assistance
Bryan Inst.
Arlington, Texas05.1993
High School Diploma/GED - undefined
Homer Hanna High school
Brownsville, Texas06.1989
Associate of Science - Nursing
Texas Southmost College
Brownsville, TX05-1989
Skills
- Typing Speed 40 Words Per Minute
- Data Entry Terminal (PDT, Mainframe Terminal, etc)
- EMail Software (Outlook, Thunderbird, etc)
- Internet Browser (Internet Explorer, Firefox, etc)
- Peripheral Devices (Scanners, Printers, etc)
- Personal Computers
- Presentation Software (PowerPoint, Flash, etc)
- Spreadsheet Software (Calc, Excel, etc)
- Word Processing Software (Word, WordPerfect, etc)
- MED INSTR/EQUIP FABRICATING
- CUSTOMER CLERICAL WORK
- MEDICAL ASSISTING
- Goal oriented
- Conflict de-escalation
- Call management
- Banking support
- Script adherence
- Call handling
- Banking regulations
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Problem-solving abilities
- Reliable and responsible
- Multitasking
- Customer service excellence
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer Service-oriented
- Compliance, banking laws, and regulations
- Professional ethics
- Data entry
- Financial statements
- Product knowledge
- Risk assessment
- Conflict resolution
- Professionalism
- Identity verification
- Payment processing
- Product and service sales
- Account balancing
- Conflict management
- Account services
- Balance transfers
- Account management
- Bilingual in [language]
- Staff assistance
- Data verification
- Time tracking
Certification
Class C - Standard Driver's License
Language Skills
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Phone Banker
Wells Fargo
08.2015 - 01.2026
CSR
Penncro
09.2013 - 12.2014
Lead agent
Novo1
01.2010 - 08.2013
Paralegal
Ascension Capital Group
01.2003 - 11.2009
CSR
WARRANTECH
02.2000 - 11.2002
PHARMACY TECH
HEALTHCOR
02.1997 - 06.1998
MA
DR. BANGALE
07.1992 - 01.1997
1 year college, technical or vocational school - Medical assistance
Bryan Inst.
High School Diploma/GED - undefined
Homer Hanna High school
1 year college, technical or vocational school - paralegal
ACI
Associate of Science - Nursing
Texas Southmost College