Juan Ocasio
Lawrence,MA
Summary
Versatile and bilingual professional with a proven track record of enhancing customer satisfaction at any job placement through exceptional service and conflict resolution. Skilled in multitasking and fluent in both Spanish and English, adept at leveraging communication abilities to exceed performance goals. Demonstrates proficiency in MS Office and customer service software, ensuring efficient and effective customer interactions.
Overview
12
12
years of professional experience
Work History
Delivery Helper
E&M LLC
Haverhill, MA
12.2023 - 05.2025
- Assisted the driver with loading and unloading merchandise, ensuring accurate order handling and damage prevention
- Carried and delivered heavy items to residential and commercial locations while following safety protocols
- Verified delivery documentation and obtained customer signatures to confirm receipt
- Provided friendly and professional customer service during every delivery interaction
- Navigated buildings and delivery routes efficiently, helping maintain on-time delivery schedules
- Maintained cleanliness and organization of the delivery vehicle and equipment
- Communicated with dispatchers and team members to report issues or delays during delivery routes
- Helped secure cargo and ensured proper placement of items to prevent shifting in transit
- Adhered to all safety procedures, including proper lifting techniques and use of protective equipment
- Supported warehouse operations by sorting packages, preparing loads, and organizing delivery manifests
Delivery Courier
Fleet Couriers
Lowell, MA
07.2020 - 06.2023
- Transported documents, packages, and time-sensitive deliveries between businesses and clients
- Followed scheduled routes and utilized GPS systems for efficient navigation
- Maintained accurate delivery logs and secured signatures upon delivery when required
- Conducted routine vehicle inspections and kept the delivery vehicle clean and in good condition
- Adhered to all traffic laws, safety guidelines, and company procedures
- Managed real-time communication with dispatch for updates, reroutes, or delivery issues
- Demonstrated reliability, punctuality, and professional customer interactions on every route
- Handled loading and unloading of delivery items with care and accuracy
Delivery Associate
Amazon
Orlando, FL
01.2018 - 06.2020
- Delivered packages efficiently and safely to residential and commercial addresses.
- Managed daily routes, and ensured timely delivery to meet customer satisfaction.
- Communicated effectively with dispatchers and team members to resolve delivery issues.
- Maintained a clean and organized vehicle, adhering to company protocols.
- provided excellent customer service by responding to delivery inquiries with professionalism .
Customer Service Representative
GEICO, Government Employees Insurance
Lakeland, FL
06.2015 - 06.2020
- Efficiently manage and prioritize multiple customer inquiries and concerns.
- Provide accurate and comprehensive information on products and services.
- Maintain a positive and professional attitude, even in challenging situations.
- Resolve customer complaints using strong conflict-resolution skills.
- Process customer account updates, following company policies and procedures.
- Consistently exceed performance goals, contributing to customer satisfaction and retention.
Cashier/Customer Service Associate
Publix
Winter Haven, FL
10.2013 - 06.2015
- Provided exceptional customer service, creating a positive shopping experience.
- Handled cash, credit, and other transactions accurately and efficiently.
- Assisted customers with inquiries, and resolved complaints promptly.
- Maintained a clean and organized workspace, upholding company standards.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2014
Skills
- Fluent in Spanish and English
- Strong communication and interpersonal skills
- Some proficiencies in the MS Office suite, phone systems, and customer service software
- Quick problem solving, multitasking, and conflict resolution
- Adept to handling challenging customer interactions with patience and empathy
- typing speed 40 words per minute
Education and Training
- Highest Attendance Award Recipient
- Made Honor Roll all four years
- Ranked in the top 10% of class
Timeline
Delivery Helper
E&M LLC
12.2023 - 05.2025
Delivery Courier
Fleet Couriers
07.2020 - 06.2023
Delivery Associate
Amazon
01.2018 - 06.2020
Customer Service Representative
GEICO, Government Employees Insurance
06.2015 - 06.2020
Cashier/Customer Service Associate
Publix
10.2013 - 06.2015
High School Diploma -
Lake Region High School
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