Juan Ocasio
Lawrence,MA
Summary
Versatile and bilingual professional with a proven track record of enhancing customer satisfaction at any job placement through exceptional service and conflict resolution. Skilled in multitasking and fluent in both Spanish and English, adept at leveraging communication abilities to exceed performance goals. Demonstrates proficiency in MS Office and customer service software, ensuring efficient and effective customer interactions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Lakeland, FL
06.2015 - Current
- Efficiently manage and prioritize multiple customer inquiries and concerns.
- Provide accurate and comprehensive information on products and services.
- Maintain a positive and professional attitude, even in challenging situations.
- Resolve customer complaints using strong conflict-resolution skills.
- Process customer account updates, following company policies and procedures.
- Consistently exceed performance goals, contributing to customer satisfaction and retention.
Delivery Associate
Amazon
Orlando, FL
01.2018 - 12.2021
- Delivered packages efficiently and safely to residential and commercial addresses.
- Managed daily routes, and ensured timely delivery to meet customer satisfaction.
- Communicated effectively with dispatchers and team members to resolve delivery issues.
- Maintained a clean and organized vehicle, adhering to company protocols.
- provided excellent customer service by responding to delivery inquiries with professionalism .
Cashier/Customer Service Associate
Publix
Winter Haven, FL
10.2013 - 06.2015
- Provided exceptional customer service, creating a positive shopping experience.
- Handled cash, credit, and other transactions accurately and efficiently.
- Assisted customers with inquiries, and resolved complaints promptly.
- Maintained a clean and organized workspace, upholding company standards.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05-2014
Skills
- Fluent in Spanish and English
- Strong communication and interpersonal skills
- Some proficiencies in the MS Office suite, phone systems, and customer service software
- Quick problem solving, multitasking, and conflict resolution
- Adept to handling challenging customer interactions with patience and empathy
- typing speed 40 words per minute
Timeline
Delivery Associate
Amazon
01.2018 - 12.2021
Customer Service Representative
GEICO, Government Employees Insurance
06.2015 - Current
Cashier/Customer Service Associate
Publix
10.2013 - 06.2015
High School Diploma -
Lake Region High School
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