BARBARA COSPER

• Provided assistance to other departments within the organization when needed.
• Analyzed market trends to determine the impact on assessed values of properties.
• Set up and monitored payment plans and processed payments.
• Answered questions from taxpayers and assisted individuals with completing tax forms.
• Compiled data from a variety of sources, such as deeds, surveys, maps, and public records.
• Advised taxpayers on methods for reducing their tax liability through various deductions or credits allowed by law.
• Coordinated with other departments within local governments on issues involving taxes or assessments.
• Calculated tax assessments based on applicable laws and regulations.
• Reviewed tax records and documents to determine the value of taxable property.
• Performed research into comparable sales prices when assessing residential properties.
• Documented all activities related to property appraisals for taxation purposes.
• Prepared detailed reports regarding changes in assessment values or other information related to taxation.
• Developed procedures for the appraisal of real estate property for taxation purposes.
• Assisted in resolving taxpayer inquiries related to their assessment notices.
• Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
• Participated in training sessions aimed at improving knowledge of taxation laws and regulations.
• Discussed and explained various tax forms with taxpayers.
• Attended meetings with local government officials, taxpayers, and other stakeholders on matters relating to taxation.
• Provided technical assistance to taxpayers regarding appeals processes or exemptions available under state law.
• Maintained accurate and up-to-date records for all assessed properties.
• Conducted field inspections and interviews to assess current values of real estate properties.
• Processed applications for homestead exemptions or special programs designed to reduce taxes owed by certain individuals or groups.
• Ensured compliance with all relevant statutes governing taxation within assigned jurisdiction.
• Worked effectively in team environments to make the workplace more productive.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Utilized various software and tools to streamline processes and optimize performance.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Managed inventory and supplies to ensure materials were available when needed.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Maintained accurate records of all collection activities in the system database.

Registered vehicles, title work for vehicles , voter registration, collected property taxes. I also had to make a budget and make sure the yearly budget was balanced at the end of the year.