Barbara Cramer
Houston,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
Houston, TX
11.2023 - Current
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Utilized therapeutic communication skills to build rapport with patients.
- Maintained patient confidentiality according to HIPAA regulations.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Mental Health Technician
Houston Behavioral Hospital
Houston, Texas
02.2023 - Current
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- .Maintained patient confidentiality according to HIPAA regulations.
- Influenced patients' behavior with interaction, counseling or instruction.
- Supported patients in maintaining personal hygiene and cleanliness standards.
Customer Service (CSR)
Goodwill Houston
Houston, Texas
09.2022 - 01.2023
- Demonstrated excellent verbal communication skills when interacting with customers.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated job knowledge by participating in educational opportunities.
- Educated customers on special pricing opportunities and company offerings.
Claims Analyst
Associated HealthCare Management
07.2021 - 04.2022
- Followed all company procedures to keep data confidential.
- Gathered proper documentation and data to prepare claims for submission, and daily input of claims.
- Ensured compliance with state regulations in claim handling processes.
- Assessed medical records for coverage eligibility and benefit accuracy.
Music Teacher
Smaller Scholars Montessori School
05.1996 - 05.2020
- Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.
- Organized and conducted weekly group classes to teach basic music theory and performance skills.
- Afterschool piano and voice teacher.
- Attended training sessions and workshops related to current trends in the field of music education.
- Coordinated with local schools to arrange concerts and recitals for students to perform in front of an audience.
- Oversaw auditions, rehearsals, and productions of student performances.
Education
Associate of Arts -
Houston Community College
05.2012
Education
University of Houston
Houston, TXSkills
- Registered Behavior Technician (RBT)
- Discrete Trial Training
- Direct Instruction
- Prompting Strategies
- Teamwork and Collaboration and Rapport Building
- Certified Medical Administrative Assistant (CMAA)
- National Healthcareer Association (NHA)
- Strong Customer Service background, ability to illustrate both internal and public-facing communication skills
- Compliant with HIPAA, knowledge in data confidentiality, CPT and ICD codes, medical terminology, and insurance procedures
- Exceptional telephone etiquette and decision-making experience
Certification
- Registered Behavior Technician (RBT) ( Behavior Analyst Certification Board) (BACB) 1/2024
- Certified Medical Administrative Assistant (CMAA) (NHA Certification) 12/22
Timeline
Registered Behavior Technician
Action Behavior Centers
11.2023 - Current
Mental Health Technician
Houston Behavioral Hospital
02.2023 - Current
Customer Service (CSR)
Goodwill Houston
09.2022 - 01.2023
Claims Analyst
Associated HealthCare Management
07.2021 - 04.2022
Music Teacher
Smaller Scholars Montessori School
05.1996 - 05.2020
Associate of Arts -
Houston Community College
Education
University of Houston
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