BARBARA TRUJILLO
HIGHLANDS RANCH
Summary
Dynamic Associate Director at AT&T with a proven track record in strategic leadership and project management. Successfully transformed call center operations during the DIRECTV acquisition, enhancing efficiency and vendor relations across continents. Adept at analytical thinking and coaching teams to achieve high performance in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Associate Director, Workforce Management
AT&T
08.2005 - Current
- Managed several teams across multiple locations, including the United states, Mexico and Europe
- Responsible for call center planning long and near term including: budgeting, contact volume, handle times, and staffing
- Managed vendor relations across multiple BPOs and continents
- Key stakeholder/contributor contact routing structure transformation
- Managed the workforce transition during the acquisition of DIRECTV
- Managed the Call Center Business Continuity organization
Education
No Degree - Biology
Metropolitan State University of Denver
Denver, COCorporate Executive Development Program - Business
Cox School of Business, SMU
Dallas, TX10-2023
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
Languages
Spanish
Professional Working
Timeline
Associate Director, Workforce Management
AT&T
08.2005 - Current
No Degree - Biology
Metropolitan State University of Denver
Corporate Executive Development Program - Business
Cox School of Business, SMU