Barbara Donaldson
Lincoln
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at Pilot Travel Centers. Skilled in customer service and problem-solving, I led initiatives that significantly reduced wait times and boosted guest satisfaction. Achieved consistent monthly sales targets through effective teamwork and collaboration, demonstrating a keen ability to drive performance and maintain high inventory accuracy.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate/Stocker
Piggly Wiggly Supermarket
Guest Service Leader
Pilot Travel Centers
08.2016 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Implemented new check-in procedures to reduce wait times and improve overall guest satisfaction.
- Contributed to the development of promotional packages that attracted new clientele while retaining existing guests.
- Monitored daily business operations to drive peak team performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Business
University of Phoenix
Online CourseworkSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
I am ServSafe Certified (3 year)
Timeline
Guest Service Leader
Pilot Travel Centers
08.2016 - Current
I am ServSafe Certified (3 year)
Sales Associate/Stocker
Piggly Wiggly Supermarket
Business
University of Phoenix
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