Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Donaldson

Lincoln

Summary

Proven track record in enhancing customer experiences and streamlining operations, notably at Pilot Travel Centers. Skilled in customer service and problem-solving, I led initiatives that significantly reduced wait times and boosted guest satisfaction. Achieved consistent monthly sales targets through effective teamwork and collaboration, demonstrating a keen ability to drive performance and maintain high inventory accuracy.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Sales Associate/Stocker

Piggly Wiggly Supermarket

Guest Service Leader

Pilot Travel Centers
08.2016 - Current
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Implemented new check-in procedures to reduce wait times and improve overall guest satisfaction.
  • Contributed to the development of promotional packages that attracted new clientele while retaining existing guests.
  • Monitored daily business operations to drive peak team performance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Education

Business

University of Phoenix
Online Coursework

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

I am ServSafe Certified (3 year)

Timeline

Guest Service Leader

Pilot Travel Centers
08.2016 - Current

I am ServSafe Certified (3 year)

Sales Associate/Stocker

Piggly Wiggly Supermarket

Business

University of Phoenix
Barbara Donaldson