Barbara Donovan
Staten Island,NY
Summary
Nurse leader with extensive experience in patient flow services and case management. Proven track record in problem resolution, data analysis, and strategic planning, resulting in improved operational efficiency and patient care outcomes. Expertise in coaching and mentoring teams to enhance performance and service delivery.
Recent graduate in nursing education, pursuing an entry-level position as an adjunct nurse educator.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse Care Coordinator
Flex Staffing
Long Island, NY
07.2023 - Current
- Educate families on community resources for long-term care support.
- Coordinate specialty service referrals with necessary follow-up to providers.
- Manage caseloads of high-risk patients requiring specialized interventions.
- Communicate treatment options clearly and effectively with patients and their families.
- Facilitate referrals to specialists and community resources as required.
- Collaborate with healthcare professionals to achieve quality patient care outcomes.
- Conduct comprehensive assessments of patients' medical and psychosocial needs.
- Ensure compliance with laws and standards related to patient rights and safety.
Director of Patient Flow Services
Maimonides Health
Brooklyn, NY
02.2021 - Current
- Develop strategic initiatives to improve patient access and operational efficiency.
- Collaborate with clinical teams to enhance service delivery and patient outcomes.
- Facilitate communication between the administration and medical staff to ensure project alignment.
- Analyze data trends to inform decision-making and strategic planning processes.
- Recruit, train, supervise, evaluate, and mentor staff members.
- Direct the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conduct regular meetings with department heads to review progress on strategic initiatives.
- Cultivate strong relationships with customers by responding promptly to inquiries or complaints.
- Identify opportunities for improvement in operational performance metrics.
- Manage budgeting and financial planning processes for the organization.
- Coordinate activities with other departments to expedite work and improve collaboration.
- Assessed employee performance against established benchmarks or targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Flow Supervisor
Maimonides Medical Center
Brooklyn, NY
09.2018 - 02.2021
- Facilitated patient transfers from external facilities for advanced care services.
- Provided necessary documentation to insurance companies for transfer authorization.
- Collaborated with in-house physicians to expedite patient transfer processes.
- Supervised daily operations, ensuring compliance with healthcare protocols.
- Trained new employees on procedures and patient care standards.
- Monitored COVID census data for the Department of Health.
- Collected and managed data across various in-house service lines.
Registered Nurse Case Manager
Richmond University Medical Center
Staten Island, New York
02.2017 - 08.2018
- Coordinated services with healthcare providers and community resources to maximize client support.
- Advocated for clients' rights, ensuring access to necessary services.
- Maintained accurate case documentation in compliance with regulations.
- Educated clients and families on available resources and services.
- Provided comprehensive case management services, including crisis intervention and referral.
- Monitored client progress through regular follow-up contacts.
- Facilitated communication among clients, families, and agencies to meet needs effectively.
- Utilized case management software for efficient tracking and documentation.
Nurse Manager
Maimonides Medical Center
Brooklyn, NY
05.2007 - 02.2017
- Developed and implemented nursing policies and procedures for improved operations.
- Coordinated staff training programs to enhance clinical skills and knowledge.
- Oversaw patient care standards to maintain compliance with health regulations.
- Collaborated with interdisciplinary teams to improve patient outcomes and services.
- Evaluated nursing staff performance through regular assessments and feedback sessions.
- Addressed patient concerns effectively to foster a supportive care environment.
- Facilitated communication between departments to streamline patient care processes.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Investigated incidents or complaints from patients or their families.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Monitored quality assurance activities for compliance with standards of care.
- Participated in strategic planning initiatives designed to improve overall operations.
- Managed nursing staff schedules and assignments to ensure optimal patient care.
Education
Master of Science - Education
Western Governors University
Salt Lake City, UT01-2025
Bachelor of Science - Nursing
College of Staten Island
Staten Island, NY06-2014
Associate of Applied Science - Nursing
College of Staten Island
Staten Island, NY06-1993
Skills
- Healthcare collaboration
- Case management
- Data analysis
- Effective communication
- Problem resolution
- Coaching and mentoring
- Goal setting and strategy
- Time management
- Partnership development
- Talent acquisition
- Change management
- Strategic planning
- Regulatory compliance
- Performance management
Accomplishments
- Excellence in Nurse Leadership Award June 2016
Certification
- Registered Nurse, New York License # 454549
- Registered Nurse, Florida License # 9484963
- Certified Case Manager (CCM) # 4243102
- PRI Certification # 62039
- Screen Certification # 201500716
Timeline
Registered Nurse Care Coordinator
Flex Staffing
07.2023 - Current
Director of Patient Flow Services
Maimonides Health
02.2021 - Current
Patient Flow Supervisor
Maimonides Medical Center
09.2018 - 02.2021
Registered Nurse Case Manager
Richmond University Medical Center
02.2017 - 08.2018
Nurse Manager
Maimonides Medical Center
05.2007 - 02.2017
Master of Science - Education
Western Governors University
Bachelor of Science - Nursing
College of Staten Island
Associate of Applied Science - Nursing
College of Staten Island
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