LISA GOAD-GEROE
RN
Vinton,VA
Summary
Self-motivated nursing and care management professional with solid background as successful Field Care Coordinator managing large caseload of members with complex needs. Stay calm and level-headed when approaching complex situations, using nursing expertise and analytical mentality to optimize solutions. Skilled patient advocate, educator and records manager. Experienced Registered Nurse skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
17
17
years of professional experience
Work History
Registered Nurse Care Coordinator
United Health Care
07.2019 - 12.2025
- Handled care with cost-effective approach, specializing in high-risk populations with unique needs.
- Improved patient wellbeing by instructing on treatments, positive lifestyle changes and specific disease management protocols.
- Identified at-risk patients with regular assessments.
- Educated patients on preventive care and lifestyle choices to improve overall health.
- Conducted accurate chart updates in computer system.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Investigated and resolved issues affecting hospital operations and patient care.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Home Health Registered Nurse
Kindred at Home
09.2016 - 07.2019
- Coordinated health team duties to promote comprehensive care and continuity of services.
- Performed patient assessments and communicated results to physicians and care team.
- Completed and updated clinical records in [Software], maintaining compliance with patient privacy protocols.
- Maintained strict patient confidentiality in alignment with HIPAA directives.
- Obtained physician's written prescription and approval for treatment changes.
- Developed and implemented treatment using appropriate techniques within physician's recommendations.
- Delegated and supervised patient care duties performed by LPNs and students.
- Used local, inhalation, or intravenous on patients.
- Maintained accurate records and charted consistently in EHR system.
- Maximized unit efficiency, keeping supplies and records well-organized for expected needs.
- Advised patients on at-home care and preventive lifestyle choices.
- Controlled infection risks with proper wound care and aseptic techniques.
Neuro ICU Registered Nurse
Carilion Clinic Roanoke Memorial Hospital
01.2013 - 09.2016
- Administered oral, IV and intramuscular medications as part of patient treatments.
- Implemented treatment plans for acute and chronic conditions.
- Managed direct care of patients, conducted assessments and documented care activities.
- Dressed, cleaned and redressed wounds for optimum healing.
- Conducted accurate chart updates in computer system.
- Educated patients on preventive care and lifestyle choices to improve overall health.
- Managed patient flows for unit, handling admissions and processing discharge paperwork.
- Monitored consistent use of aseptic techniques for robust infection control.
- Liaised with healthcare professionals in fast-paced environments using advanced medical terminology.
- Collected patient data and biological samples for testing and procedures.
- Met post-surgical patient needs, monitored catheters and handled personal hygiene tasks.
- Stabilized patients experiencing emergency complications and decompensations.
- Supported patient nutrition needs with assistive feeding and gastric tube management.
- Educated patients and caregivers on proper at-home care and treatment regimens.
- Alleviated patient fears of treatments using kind, empathetic communication.
- Recorded changes in patient conditions and laboratory test results.
- Worked closely with physicians, surgeons and nursing staff as part of unit team.
- Administered oxygen and monitored respiratory performance and stability.
- Performed CRRT management.
- Care of/assessment of patients who are intubated and on vents.
- Neuro and vascular population and JAHCO accredited Stroke Unit.
Travel Nurse
Various
07.2012 - 01.2013
- Travel nursing for oncology population and med-surg population.
Oncology RN
UVA Medical Center
02.2012 - 07.2012
- Was hired to work in stem cell transplant unit.
- Advocated for patients, collaborating with healthcare team to address short- and long-term needs.
- Optimized therapy delivery by caring for implanted vascular access devices.
- Enhanced patients' abilities to deal with treatment challenges, helping to lessen anxiety and manage end-of-life care.
- Improved comfort, compliance and outcomes by educating patients and family members on chemotherapy treatment expectations.
- Assisted with rheumatology, gastric and hematology patients, including managing infusions and drawing blood.
- Helped control side effects by keeping medication regimens up-to-date.
- Identified contraindication to chemotherapy through coordinated diagnostic testing.
- Kept treatments aligned with patients' needs and progress by monitoring care and conducting pre-administration assessments.
- Resolved or reduced patient symptoms with intramuscular, intravenous and oral medicines.
- Worked with interdisciplinary team to organize and implement patient care plans.
- Controlled infection risks with proper wound care and aseptic techniques.
- Advised patients on at-home care and preventive lifestyle choices.
- Used local, inhalation, or intravenous on patients.
- Maintained accurate records and charted consistently in EHR system.
- Modified patients' treatment plans as indicated by patients' responses and new physician orders.
- Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.
- Administered medications to patients and monitored patients for reactions or side effects.
Oncology and Bone Marrow Transplant Nurse
Sarah Cannon Cancer and Research Center
02.2010 - 02.2012
- Controlled infection risks with proper wound care and aseptic techniques.
- Worked with interdisciplinary team to organize and implement patient care plans.
- Maintained accurate records and charted consistently in EHR system.
- Intervened and stabilized patients during emergencies with immediate first aid, CPR or advanced life support care.
- Modified patients' treatment plans as indicated by patients' responses and new physician orders.
- Resolved or reduced patient symptoms with intramuscular, intravenous and oral medicines.
- Administered medications to patients and monitored patients for reactions or side effects.
- Advised patients on at-home care and preventive lifestyle choices.
- Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.
- Used local, inhalation, or intravenous on patients.
- Immunized patients against communicable diseases based on seasonal factors, age or current transmission rates.
- Delivered evidence-based, cost-effective care following facility policies.
RN, Medical-Surgical
Carilion Roanoke Memorial Hospital
05.2009 - 02.2010
- Ordered and analyzed diagnostic tests to identify and assess patient conditions.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Managed caseload of 8-10 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Administered medications and treatment to patients and monitored responses.
- Advocated for and strived to protect health, safety, and rights of patient.
- Utilized EPIC and MEDITECH to document data related to patient care such as medications, interventions and patient responses.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Monitored patient vital signs to perform thorough condition assessments.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Associate in Science (A.S.) - Nursing
Jefferson College of Health Sciences
Roanoke, VA05.2009
Skills
- Completing required DMAS assessments for EDCD waiver members
- Strong communication
- Identifying SoDH and providing assistance with resources
- Team collaboration
- Problem-solving
- Managing a large caseload of members with complex needs
- Utilization management review
- Condition monitoring
- Emergency response
- Diabetic education
- Discharge coordination
- Care planning
- Healthcare regulations
- Quality improvement
- Rehabilitative care planning
- Admissions management
- Lab result interpretation
- Infectious disease control
- Chart updating
- Health screening
- Seizure management
- Tracheostomy care
- Ventilator management
- Blood transfusion
- Family communication
- Interdisciplinary collaboration
- Neurological monitoring
- Advanced cardiac life support
- Sedation management
- Oxygen therapy
- Basic life support
- Vital signs monitoring
- Emotional support
- Continuing education
- Physical assessments
- Healthcare technology
- IV management
- Trauma recovery
- Documentation
- Insulin medication assistance
- Unit administration
- Patient condition monitoring
- Patient examination
- Professionalism
- CPR certification
- Cardiac monitors
- Direct patient care
- Advanced cardiovascular life support (ACLS)
- Patient education
- Critical thinking
- Acute care expertise
- Medication administration
- Ventilator care
- Stroke patient care
- Procedure assistance
- Strong clinical judgment
- Wound dressing
- Critical care nursing
- IV drug therapy management
- Medical equipment operation
Timeline
Registered Nurse Care Coordinator
United Health Care
07.2019 - 12.2025
Home Health Registered Nurse
Kindred at Home
09.2016 - 07.2019
Neuro ICU Registered Nurse
Carilion Clinic Roanoke Memorial Hospital
01.2013 - 09.2016
Travel Nurse
Various
07.2012 - 01.2013
Oncology RN
UVA Medical Center
02.2012 - 07.2012
Oncology and Bone Marrow Transplant Nurse
Sarah Cannon Cancer and Research Center
02.2010 - 02.2012
RN, Medical-Surgical
Carilion Roanoke Memorial Hospital
05.2009 - 02.2010
Associate in Science (A.S.) - Nursing
Jefferson College of Health Sciences