Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Snyder

Spring Green,WI

Summary

Registered Nurse Care Coordinator with extensive experience at the University of Wisconsin-Madison and the University of Iowa Hospital and Clinics excelling in patient education and care coordination with a strong background in patient care and medical support. Proven ability to enhance patient outcomes through motivational interviewing, clinical documentation mastery and a strong focus on team collaborative work to deliver high-quality care to achieve optimal patient outcomes. Committed to optimizing health resources and reducing hospital readmissions while fostering culturally sensitive care and ensuring patient confidentiality. Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols, compassionate care delivery and equipped with expertise in medical procedures and patient assessment.


Overview

24
24
years of professional experience

Work History

Registered Nurse Care Coordinator

University of Wisconsin-Madison
03.2019 - Current
  • Works with panel of patients to assist in coordination of medical and social needs
  • Instructs and educates patients, families and caregivers on diagnoses, chronic disease management and prevention and medication management to maintain continuum of care
  • Collaborates with physicians and other care team members to prevent return hospitalization due to complications
  • Answers all triage calls to assess, educate and communicate the plan of care with designated patients
  • Counsels patients and caregivers, providing emotional, psychological and spiritual support
  • Help patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing non-compliance issues
  • Monitored progress towards treatment goals, adjusting care plans as needed to maximize success rates.
  • Increase patient's confidence in self care by providing education and red flag symptoms
  • Outreach to patients for medication adherence and support to improve outcomes

Heart and Lung Transplant Coordinator

William S. Middleton Memorial Veterans Hospital
10.2017 - 03.2019
  • Provided education to pre-transplant and post-transplant patients via clinic visits, telephone calls and planned inpatient meetings
  • Participated in post-transplant patient appointments and assessment
  • Provided education and monitoring post-transplant immunosuppressive medications
  • Carried out and communicated physician orders with other members of patient's care team
  • Coordinated patient's appointments for follow-up visits and participated in ordering of all labs and testing
  • Assisted in travel planning for patient's appointments and their return home

Liver and Pancreas Center Nurse Navigator/Case Manager

University of Wisconsin Hospital and Clinics
07.2016 - 10.2017
  • Performed all nursing tasks within Liver and Pancreas Center
  • Communicated with patient and other health care providers regarding recommendations and plan of care of hepatic lesion treatment
  • Assisted in developing work flows to coordinate care for liver resection patients
  • Provided necessary discharge follow up to liver resection patients
  • Achieved departmental goals and objectives by instituting new processes and standards for Liver and Pancreas Center
  • Coordinated support services and optimized communication between healthcare workers and patients
  • Determined and coordinated appropriate level of care to meet individual patient needs
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources
  • Optimized program resource utilization to prevent unnecessary hospital admissions

Utilization Management Nurse Reviewer

Dean Health Plan
01.2016 - 06.2016
  • Responsible for performing medical management reviews including recertification, concurrent and retrospective reviews for inpatients and outpatient, home care and durable medical equipment, according to insurance benefits and coverage guidelines
  • Reviewed and interpreted requests for medical necessity and appropriateness of care

Health Coach

Genesis Medical Center
05.2015 - 08.2015
  • Interviewed and provided education to patients with chronic illnesses
  • Assisted patients with making health goals and provided follow up to help obtain goals
  • Communicated with primary care provider regarding patients needs
  • Improved general health of clients by sharing nutrition information and fitness tips

ICU Staff Nurse

University of Iowa Hospital and Clinics
07.2001 - 05.2015
  • Utilized strong assessment skills to determine necessary patient care
  • Coordinated with doctors and other staff to develop plan of care for patients
  • Actively participated in unit-based Early Mobility Program
  • Sound, ethical and independent decision-making ability consistent with medical protocols
  • Quickly established rapport with patients and colleagues
  • Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Implemented unit assignments based on evaluation of staffing requirements while acting as unit charge nurse
  • Acted as patient advocate and implemented total patient through team nursing process
  • Cared for one or two critically ill patients in busy medical intensive care unit
  • Constantly evaluated patient care needs, prioritized treatment and maintained patient flow

Education

Bachelor of Science - Nursing

Walden University
Minneapolis, Minnesota
2016

Associate of Science - Nursing

Scott Community College
Bettendorf, Iowa
2000

Associate of Science - undefined

Muscatine Community College
Muscatine, Iowa
1999

Skills

  • Effective motivational interviewing
  • Patient education
  • Basic Life Support Certification
  • Patient confidentiality
  • Strong medical ethic
  • Culturally sensitive care
  • Identifying valuable resources
  • Patient care coordination
  • Safety and risk assessments
  • Proficient in clinical documentation
  • Patient Triage

Timeline

Registered Nurse Care Coordinator

University of Wisconsin-Madison
03.2019 - Current

Heart and Lung Transplant Coordinator

William S. Middleton Memorial Veterans Hospital
10.2017 - 03.2019

Liver and Pancreas Center Nurse Navigator/Case Manager

University of Wisconsin Hospital and Clinics
07.2016 - 10.2017

Utilization Management Nurse Reviewer

Dean Health Plan
01.2016 - 06.2016

Health Coach

Genesis Medical Center
05.2015 - 08.2015

ICU Staff Nurse

University of Iowa Hospital and Clinics
07.2001 - 05.2015

Bachelor of Science - Nursing

Walden University

Associate of Science - Nursing

Scott Community College

Associate of Science - undefined

Muscatine Community College