Monycia Coleman
Jonesboro,AR
Summary
Impact driven, accountable, adaptive, and compassionate Case Manager with extensive experience in government agency administrations. Proficient in conducting assessments, developing treatment plans, coordinating referrals, and resourceful in social services, higher education, substance abuse centers, and mental health sectors. Proven track record of collaborating with interdisciplinary teams to deliver comprehensive care and achieve positive client outcomes. Committed to building trusting relationships, result focused, create a safe and non-judgemental environment, and providing excellent customer service to impact the well-being of individuals served.
Overview
18
18
years of professional experience
Work History
HEI Coordinator (Case Manager)
Arkansas State University
01.2025 - Current
- Manage a caseload of 10-30 students each semester.
- Consult with pregnancy and parenting students to provide and support their individualized academic accommodations.
- Maintain department's budget to ensure financial accountability and efficiency. Create purchase requisitions for necessary resources and supplies. Manages travel arrangements to optimize scheduling and reduce costs.
- Deliver educational training sessions for students, faculty, and staff aimed at improving effective communication and knowledge retention.
- Oversee confidentiality of cases and ensure precise documentation of notes concerning students, faculty, and staff.
- Developed and executed a pregnancy and parenting peer group and created five lactation rooms on campus.
- Offer students diverse resources available on campus and in surrounding areas.
- Establish collaborations with various campus departments and local agencies.
Child Support Specialist I
Jonesboro Child Support Enforcement
11.2024 - 01.2025
- Managed a caseload of 400-500 cases.
- Ensured compliance with child support obligations through diligent monitoring of collections and delinquencies, plus reviewed cases and court orders for modifications.
- Maintained strict confidentiality while managing sensitive information related to clients' personal lives and finances.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to clients.
- Established income withholding agreements to ensure timely payments. Suspended and reinstated clients' driver's licenses based on compliance with agreements.
- Performed thorough investigations and client interviews with employers and agencies to ensure accuracy of information relevant to child support cases.
Counselor in Training (CIT)
MedMark Treatment Center
05.2023 - 11.2024
- Managed a caseload of 35-45 clients.
- Collaborated with patients to review and evaluate substance abuse and health concerns.
- Supported patients in developing coping strategies, submitted referrals, provided resources, and completed assessments.
- Led weekly and monthly individual and group sessions focused on discussing patients’ progress or setbacks.
- Collaborated with doctors, nurses, and other counselors to coordinate patients' treatments.
- Developed comprehensive treatment plans alongside patients to pinpoint issues, define goals, and outline methods for interventions.
- Established rapport with diverse clientele through active listening and effective communication skills, developed trust and a supportive non-judgemental environment.
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Administered daily drug screenings, breathalyzer (BAC) evaluations, and pregnancy tests.
Child Support Specialist I
Lowell Child Support Enforcement
05.2018 - 05.2023
- Managed a caseload of 450-1100 cases.
- Ensured compliance with child support obligations through diligent monitoring of collections and delinquencies, plus reviewed cases and court orders for modifications.
- Established income withholding agreements to ensure timely payments. Suspended and reinstated clients' driver's licenses based on compliance with agreements.
- Performed thorough investigations and client interviews with employers and agencies to ensure accuracy of information relevant to child support cases.
- Provided compassionate guidance and resources for parents seeking assistance with child support matters.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Trained new staff on case management software and in child support procedures and policies.
Program Eligibility Specialist
Arkansas Department of Human Services
07.2017 - 05.2018
- Managed a caseload of 100-300 cases.
- Conducted interviews with clients, employers, and agencies to gather necessary information for determining clients' eligibility.
- Evaluated findings essential to establishing client eligibility for public assistance services within compliance of government policies.
- Calculated client's budgets to ensure financial accuracy and resource allocation.
- Monitored cases for compliance, provided timely updates, and submitted monthly reports detailing case status and budget performance.
- Notified clients about their rights and responsibilities in accordance with Arkansas SNAP regulations, answered questions, and resolved concerns regarding their eligibility status promptly.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
Child Support Specialist I
Blytheville Child Support Enforcement
10.2008 - 06.2017
- Managed a caseload of 400-500 cases.
- Served as a Customer Service Representative from October 2008 until being promoted to Child Support Specialist in September 2015.
- Oversaw child support obligation enforcement, focusing on monitoring collections and addressing delinquencies.
- Created income withholding installment agreements for suspension and reinstatement of clients' driver's licenses.
- Collaborated with legal teams to prepare documentation for court proceedings related to child support cases.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Conducted interviews and investigations with clients, employers, and various agencies to verify information critical to child support cases.
- Trained new staff on case management software and in child support procedures and policies.
Education
Bachelor of Science - Psychology
Arkansas State University
Jonesboro, AR08-2008
Master of Arts - Human Resources Management
Webster University
St. Louis, MO05-2021
Associate of Arts - Business
Arkansas Northeastern College
Blytheville, AR05-1999
Skills
- Administrative support
- Treatment Planning
- Time and organization management
- Case management
- Relationship building
- Active listening
- Effective motivational interviewing
- Resource and referral coordination
- Staff education and training
- Counseling for individuals and groups
- Team collaboration
- Documentation and reporting
Timeline
HEI Coordinator (Case Manager)
Arkansas State University
01.2025 - Current
Child Support Specialist I
Jonesboro Child Support Enforcement
11.2024 - 01.2025
Counselor in Training (CIT)
MedMark Treatment Center
05.2023 - 11.2024
Child Support Specialist I
Lowell Child Support Enforcement
05.2018 - 05.2023
Program Eligibility Specialist
Arkansas Department of Human Services
07.2017 - 05.2018
Child Support Specialist I
Blytheville Child Support Enforcement
10.2008 - 06.2017
Master of Arts - Human Resources Management
Webster University
Bachelor of Science - Psychology
Arkansas State University
Associate of Arts - Business
Arkansas Northeastern College