EMR / EHR
Karly Brown
Office Coordinator
Middletown,OH
Summary
Expert Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 12 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Case Manager/Office Coordinator
Path Behavioral Health
Middletown, OH
04.2022 - Current
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers
- Acted as a liaison between therapist, client, and family of the client. Arrange family visits, coordinate transportation, and ensure clients’ needs are met
- Answered phones and scheduled appointments with therapists, NPs, and MDs
- Ensured documentation occurs according to policy and Path standards of practice and all applicable compliance standards.
Regional Front Desk Lead/Supervisor
Path Behavioral Health
Middletown, OH
11.2021 - 04.2022
- Managed, assisted, and trained staff of thirty Office Coordinators across Ohio, New England, and Utah
- Interviewed and selected new hires
- Conducted weekly meetings
- Tracked new patient referral log and current patient census for services prescribed
Western Ohio Office Coordinator Lead
Path Behavioral Health
Middletown, OH
08.2021 - 11.2021
- Managed and assisted staff of ten Office Coordinators at all offices in the OH West region
- Interviewed and selected new hires
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Conducted weekly meetings
Office Coordinator
Path Behavioral Health
Fairborn, OH
02.2021 - 08.2021
- Scheduled appointments for therapists, NP's and MD's
- Entered patient information and processed referrals with the use of the EHR Welligent
- Verified insurance and processed payments
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
Customer Service Representative
Just Candy
Fairfield, OH
08.2020 - 02.2021
- Answered questions about products and services via phone and email for our 3 websites: JustCandy.com, WHCandy.com, and OrnamentShop.com
- Placed phone orders for customers
- Assisted with ornament personalization as needed
- Assisted in the print room as needed
City Carrier Assistant
USPS
Lebanon, OH
06.2020 - 08.2020
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Customer Service Representative
PNC Mortgage
Miamisburg, OH
02.2020 - 05.2020
- Answered and directed phone calls to the appropriate departments
- Processed payments and applied them towards monthly payments, principal payments, escrow shortages, etc
- Provided explanations to customers regarding payments, escrow, payoffs, lien releases, credit reporting, etc. with quality customer service
- Operated computers, fax machines, copiers, telephones, headsets, and other devices as needed
- Assisted customers through set up and use of Online Banking applications
Library Associate
Franklin-Springboro Public Library
Franklin, OH
08.2010 - 02.2020
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Gained strong understanding of various methods for cataloging books and other materials.
- Oversaw and resolved damaged material problems returned by patrons as well as addressed customer complaints
- Participated and assisted in the planning of programs, events, conferences,and training
- Repaired, weeded, and deleted materials as needed
Education
Bachelor of Science - Public Health Administration
University of Phoenix
Phoenix, Arizona 02.2022 - Current
Certificate - Commercial And Advertising Art
Butler Tech
Hamilton, OH 08.2008 - 05.2010
High School Diploma -
Middletown High School
Middletown, OH 08.2006 - 05.2010
Skills
Microsoft Office
Attention to Detail
Administrative Support
Data Entry
Timeline
Case Manager/Office Coordinator
Path Behavioral Health
04.2022 - Current
Bachelor of Science - Public Health Administration
University of Phoenix
02.2022 - Current
Regional Front Desk Lead/Supervisor
Path Behavioral Health
11.2021 - 04.2022
Western Ohio Office Coordinator Lead
Path Behavioral Health
08.2021 - 11.2021
Office Coordinator
Path Behavioral Health
02.2021 - 08.2021
Customer Service Representative
Just Candy
08.2020 - 02.2021
City Carrier Assistant
USPS
06.2020 - 08.2020
Customer Service Representative
PNC Mortgage
02.2020 - 05.2020
Library Associate
Franklin-Springboro Public Library
08.2010 - 02.2020
Certificate - Commercial And Advertising Art
Butler Tech
08.2008 - 05.2010
High School Diploma -
Middletown High School
08.2006 - 05.2010
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