Margaret DeLuca
Brooklyn
Summary
Detail-oriented healthcare professional skilled in managing patient appointments and resolving inquiries. Strong background in electronic health records and administrative support, committed to enhancing patient care and ensuring adherence to healthcare regulations.
Overview
11
11
years of professional experience
Work History
Patient Case Coordinator
New York Presbyterian Cornell - Weill Center
New York
03.2018 - 05.2025
- Managed patient records using electronic health systems accurately.
- Scheduled consultations with specialists based on patient needs efficiently.
- Resolved patient inquiries and issues with empathy and professionalism.
- Facilitated communication between physicians, nurses, social workers, pharmacists, families and caregivers.
- Ensured compliance with state regulations regarding patient rights and confidentiality standards.
- Educated patients on available services, health insurance coverage, financial assistance options.
- Provided administrative support by filing documents and maintaining records.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
Retail Sales Associate
Macys Herald Square
New York
03.2014 - 02.2018
- Greeted customers and provided exceptional customer service.
- Engaged customers to understand their needs and recommend products effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved issues in a timely manner.
- Processed customer transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted in maintaining store displays and ensuring product availability.
- Trained new associates on store policies and product knowledge.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Queens Vocational Technical HS
Queens, NY06-2012
Some College (No Degree) - Accounting And Finance
LaGuardia Community College
Long Island City, NYSkills
- Electronic health records
- Patient scheduling
- Referral management
- Care coordination
- Healthcare regulations
- Medical terminology
- Customer relationship management
- Appointment coordination
- Administrative support
- Microsoft Office
Timeline
Patient Case Coordinator
New York Presbyterian Cornell - Weill Center
03.2018 - 05.2025
Retail Sales Associate
Macys Herald Square
03.2014 - 02.2018
High School Diploma -
Queens Vocational Technical HS
Some College (No Degree) - Accounting And Finance
LaGuardia Community College