Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Serrano

Vineland,NJ

Summary

Accommodating Case Coordinator with strong personal service skills to build an excellent rapport with each patient. Adept at managing and prioritizing daily work effectively and communicating professionally and concisely. Committed to ensuring each patient receives optimal care.

Skilled Case Coordinator bringing a well-coordinated, systematic, and diligent mentality. Desiring permanent position with room for growth.

Sympathetic Case Coordinator skilled at managing high number of caseloads at once and ensuring optimal support for each patient. Committed to developing and maintaining excellent relationships with providers and patients. Adept at researching, identifying a problem, and providing professional input to find an effective solution.

Highly competent Case Coordinator with significant experience in managing client cases, coordinating services and resources to ensure optimal care. Strengths include exceptional communication skills, ability to multitask and prioritize deadlines, coupled with strong problem-solving and decision-making capabilities. Previous roles have resulted in improved service delivery through efficient case management processes.

Overview

11
11
years of professional experience
2006
2006
years of post-secondary education

Work History

Case Coordinator

Confident Care Corp
Vineland, NJ
08.2022 - Current
  • Coordinated client intake and assessment processes for service eligibility.
  • Managed case documentation using electronic health record systems.
  • Facilitated communication between clients, providers, and community resources.

Case Coordinator

Angel Care Home Health
Vineland, NJ
04.2019 - 07.2022
  • Coordinated client intake and assessment processes for service eligibility.
  • Managed case documentation using electronic health record systems.
  • Facilitated communication between clients, providers, and community resources.

Aide Assistant

Community Programs
Vineland, NJ
03.2015 - 03.2021
  • Assisted program coordinators in daily administrative tasks and scheduling activities.
  • Supported community outreach initiatives by preparing materials and resources for events.
  • Organized files and maintained databases for participant information and program records.
  • Assisted with special projects as requested by the Aide Manager.
  • Answered incoming calls from clients, vendors, and other staff members in a professional manner.

Education

Esc. Dr. Maria Cadilla De Martínez
Arecibo , PR

Skills

  • Client assessment
  • Case documentation
  • Electronic health records
  • Resource coordination
  • Service eligibility
  • Administrative support
  • Communication strategies
  • Problem solving
  • Time management
  • Conflict resolution
  • Team collaboration
  • Relationship building
  • Patient care
  • Excellent communication
  • Quality assurance
  • Active listening strengths
  • Data collection
  • case documentation
  • electronic health records
  • service coordination

Languages

Spanish
Full Professional
English
Professional

Timeline

Case Coordinator

Confident Care Corp
08.2022 - Current

Case Coordinator

Angel Care Home Health
04.2019 - 07.2022

Aide Assistant

Community Programs
03.2015 - 03.2021

Esc. Dr. Maria Cadilla De Martínez
Karla Serrano