Ana Zavala
Harlingen,Texas
Summary
Dynamic case management professional with extensive experience at General Dynamics, excelling in client assessment and service coordination. Proven ability to lead teams and mentor peers while effectively communicating with diverse stakeholders. Skilled in crisis intervention and resource development, ensuring optimal care and support for clients in challenging situations.
Overview
18
18
years of professional experience
Work History
Case Coordinator
General Dynamics
3150 Fairview Park Drive, VA
04.2023 - 05.2025
- Reviewing and assessing third-party release recommendations related to family reunification options.
- Making recommendations for the appropriate level of care within the customer's system of care and facilitating transfers when necessary.
- Conducting weekly case staffing meetings at customer-funded care provider sites.
- Conferencing with customer staff and direct care providers to discuss cases from a child welfare, juvenile justice, and mental health perspective.
- Conducting interviews with children when necessary to support safe and timely reunification or to assess individual placement needs.
- Submitting weekly reports to the customer on case progress and tracked/elevated concerns and trends.
Lead Case Manager
BCFS
Harlingen, TX
09.2015 - 04.2023
- Perform an in-depth assessment of the client; develop a detailed plan of action to meet these needs, set goals, and find necessary resources to meet the goals.
- Managed complex case files and coordinated services for diverse client needs.
- Trained and mentored case managers on best practices and procedures.
- Maintained accurate documentation in compliance with regulatory standards and policies.
Early Intervention Specialist
Region One-Early Childhood Intervention
Edinburg, TX
09.2010 - 06.2014
- Provide each family with the tools they need to incorporate instructions and therapy in their child's day to day activities.
- Coordinate appointments to best fit the schedule of the parents.
- Provide case management services to the family and work closely with the therapist to help each child and their family overcome obstacles, independence and reach his or her individualized goal.
Case Manager
Tropical Texas Behavioral Health
Harlingen, Texas
08.2007 - 08.2010
- Facilitated client intake and assessment processes for behavioral health services.
- Developed individualized service plans in collaboration with multidisciplinary teams.
- Coordinated referrals to community resources and support services for clients.
- Conducted regular follow-up meetings to monitor client progress and needs.
- Provided crisis intervention and support during emergency situations for clients.
Education
Bachelor of Arts - Psychology
University of Texas at Brownsville
Brownsville, Texas01.2007
High school -
Raymondville High School
Raymondville, Texas01.2000
Skills
- Case management
- Client assessment
- Service coordination
- Data documentation
- Crisis intervention
- Resource development
- Effective communication
- Team leadership
- Training and mentoring
- Case oversight
- Active listening strengths
- Excellent communication
Timeline
Case Coordinator
General Dynamics
04.2023 - 05.2025
Lead Case Manager
BCFS
09.2015 - 04.2023
Early Intervention Specialist
Region One-Early Childhood Intervention
09.2010 - 06.2014
Case Manager
Tropical Texas Behavioral Health
08.2007 - 08.2010
Bachelor of Arts - Psychology
University of Texas at Brownsville
High school -
Raymondville High School