Summary
Overview
Work History
Education
Skills
Additional Information for the Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional Examination
Timeline
Generic

Lisa Kaplan

San Diego,CA

Summary

Professional with background in coordinating complex cases, ensuring seamless operations, and effective client management. Known for strong communication, analytical skills, and problem-solving abilities. Consistently delivers results through team collaboration and adaptability in fast-paced environments. Skilled in conflict resolution, documentation, and maintaining client confidentiality.

Knowledgeable Early Intervention Specialist with solid background in managing complex caseloads and coordinating services to meet client needs. Efficiently handled case documentation and communication, contributing to improved client outcomes. Demonstrated ability to resolve conflicts and display empathy while maintaining professional boundaries.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Empathetic Case Coordinator with more than 12 years of experience in Field Name case coordination. Adept at structuring early Intervention effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management, and team leadership. Empathetic Case Coordinator with more than Number years of experience in Field Name case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management, and team leadership. Knowledgeable Desired Position with solid background in managing complex caseloads and coordinating services to meet client needs. Efficiently handled case documentation and communication, contributing to improved client outcomes. Demonstrated ability to resolve conflicts and display empathy while maintaining professional boundaries. Empathetic Case Coordinator with more than Number years of experience in Field Name case coordination. Adept at structuring effective treatment plans around each patient's strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management, and team leadership. Personable Case Coordinator with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals. Talented Type Case Coordinator offering organized, methodical and thorough approach. Well-versed in Area of expertise with Number years of experience in field.

Overview

10
10
years of professional experience

Work History

Case Coordinator

Rehabilitation Care Coordination
San Diego, CA
09.2025 - Current
  • Engaged with interdisciplinary case management team to assess and validate patient eligibility for community, state, and federal support programs.
  • Oversaw preparation and timely submission of benefit applications and required documentation to improve community healthcare resource accessibility.
  • Streamlined communication and support processes among patients, families, healthcare providers, case managers, and external agencies to improve resolution of benefit-related challenges.
  • Coordinated with various healthcare professionals to optimize discharge planning and uphold continuity of care protocols.
  • Conducted regular assessments of compliance with public benefits and care coordination regulations to uphold standards and mitigate risks.

Engaged with healthcare teams to streamline processes, ensuring patients receive prompt access to vital services and support programs.

Early Start Service Coordinator

San Diego Regional Center
San Diego, CA
03.2020 - 08.2025
  • Coordinated service delivery for clients, ensuring compliance with organizational policies and procedures.
  • Developed and maintained effective communication channels among service providers, clients, and families.
  • Facilitated individualized service planning meetings to align resources with client needs and goals.
  • Monitored client progress through regular assessments, adjusting services as necessary to maximize outcomes.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Streamlined communication between service departments, ensuring timely updates and reducing errors.
  • Supported introduction of new services, conducting market research and gathering initial customer feedback.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.

Early Intervention Specialist

Stars Therapy Services
San Diego, CA
06.2016 - 03.2020
  • Developed individualized intervention plans based on comprehensive assessments of children's developmental needs.
  • Collaborated with families to implement strategies promoting child growth and engagement in daily activities.
  • Monitored and documented progress, adjusting interventions to ensure effectiveness and optimal outcomes.
  • Trained and mentored new staff on best practices in early intervention techniques and family support methods.
  • Facilitated interdisciplinary team meetings, enhancing communication among specialists for cohesive service delivery.

Education

Master of Science - Applied Behavior Analysis

National University
San Diego, CA
01.2019

Bachelor Of Arts - Social Science

Chapman University
Orange, CA
03.2004

N/A - Child Development

San Diego Mesa College
San Diego, CA

Skills

  • Social services
  • Data collection
  • Excellent communication
  • Problem-solving
  • Reliability

Active listening strengths

Cross-functional collaboration

Patient care expertise

Program implementation

Advocacy background

Patient care

Written and verbal communication

Problem-solving

Active listening

Adaptability and flexibility

Relationship building

Interpersonal skills

Conflict resolution

Goal setting

Professionalism

Crisis intervention

Staff training

Adaptability

Case documentation

Client needs assessments

Written communication

Cultural sensitivity

Professional demeanor

Case management

Social services

Additional Information for the Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional Examination

  • This following information is provided to clarify “Masters Degrees in Closely Related Field” as listed in Pattern II of the Examination Bulletin for Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional.
  • The Education Requirement in Pattern II reads as follows:
  • “Possession of a Master’s Degree in Counseling or a closely related field from a recognized institution and successful completion of one graduate course with a primary focus on the Theories and Techniques of Counseling.”
  • Degrees that are considered to be closely related are:
  • Psychology with emphasis/ major concentration in one of the following areas:
  • A. Clinical Psychology
  • B. Counseling Psychology
  • C. Educational Psychology
  • D. Industrial/ Organizational Psychology
  • E. School Psychology
  • Social Work (MSW)
  • Education with emphasis/ major concentration in one of the following areas:
  • A. Rehabilitation Counseling
  • B. Special Education
  • C. Educational Counseling
  • D. Counseling and Guidance
  • E. Career Counseling
  • F. Mental Health Counseling
  • G. Community Counseling
  • H. School Counseling
  • Marriage and Family Therapy (MFT)
  • Marriage, Family and Child Counseling (MFCC)
  • Vocational Evaluation
  • Counseling: All degrees identified as Masters Degrees in Counseling regardless of emphasis meet the standard for Pattern II.

Timeline

Case Coordinator

Rehabilitation Care Coordination
09.2025 - Current

Early Start Service Coordinator

San Diego Regional Center
03.2020 - 08.2025

Early Intervention Specialist

Stars Therapy Services
06.2016 - 03.2020

N/A - Child Development

San Diego Mesa College

Master of Science - Applied Behavior Analysis

National University

Bachelor Of Arts - Social Science

Chapman University