Monica Galvan
Brownsville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Case Coordinator
General Dynamics
02.2023 - 06.2025
- Administered follow-up, data collection, clinical monitoring and coordination with primary program providers.
- Coordinated multiple facets of process without sacrificing performance.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Discussed cases with program providers and staff.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Lead Forensic Interviewer
Children's Advocacy Center Of Cameron & Willacy Co
12.2008 - 01.2023
- Appeared in court and testified under oath in child abuse cases.
- Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
- Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Successfully completed over 6000 forensic interviews of children and adults for multidisciplinary team investigations.
- Compiling of monthly statistical report.
- Collecting and analyzing data.
- Effectively work with others in a team environment and maintain composure in high stress situations.
CPS Investigator III
Texas Department Of Family Protective Services
07.2005 - 12.2008
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Carried out day-day-day duties accurately and efficiently.
- Organized and detail-oriented with strong work ethic.
Education
Bachelor of Arts - Psychology
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX08-2005
Skills
- Cross-Functional Collaboration
- Quality Assurance
- Case Conferences
- Health Databases
- Case Management
- Public Speaking
- Decision Making
- Investigations
- Community Outreach
- Team Building
- Social Services
- Evidence Gathering
Timeline
Case Coordinator
General Dynamics
02.2023 - 06.2025
Lead Forensic Interviewer
Children's Advocacy Center Of Cameron & Willacy Co
12.2008 - 01.2023
CPS Investigator III
Texas Department Of Family Protective Services
07.2005 - 12.2008
Bachelor of Arts - Psychology
The University of Texas At Brownsville And Texas Southmost College