Claudia Quintanilla
La Feria
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Case Coordinator
GDIT
08.2024 - 06.2025
- Tracks new placements and progress of minors in Office of Refugee Resettlement (ORR) funded care; keeps records on the status of children's cases
- Visits ORR-funded care provider sites to conduct weekly case reviews
- Interview children monthly to assess the safety of reunification options and appropriateness of current level of care
- Provides timely and thorough review and assessment, and completes third party release recommendations for family reunification to ORR
- Assists care provider staff in identifying and addressing any special needs of the children or sponsor; assists in identifying victims of human trafficking and ensuring eligible children are referred for benefits and services
- Make placement and transfer recommendations to a least restrictive setting based on needs of children
- Elevates complex cases to ORR utilizing best child welfare practices and ORR policies; prepares written weekly reports regarding case progress and issues related to program trends
- Collaborates with care providers, Federal Field Specialists, and other stakeholders such as child advocates in order to provide recommendations to ORR on complex cases
Lead Case Manager
Sunny Glen New Tomorrow Resiliency Center
07.2022 - 08.2024
- Prepare and submit reports to the Office of Refugee Resettlement in a timely manner
- Responsible for overseeing a group of 15 case managers, 10 case aides, and 1 co-lead case manager
- Review assessments completed by case managers and provide constructive feedback
- Assist case managers by reviewing reunification packets and assessments to ensure all ORR and Southwest key requirements have been successfully completed for reunification
- Secure the welfare of unaccompanied minors being released to sponsors
- Provide leadership during staff meetings
- Attend weekly staffing with FFS, CFS, and GDIT
- Attend stakeholder meetings
- Lead shelter walkthroughs when requested by CFS
- Schedule department meetings and training for case management and case aide Departments
- Attend management meetings on a weekly basis
- Record progress reports and employee performance evaluation
- Responsible for being knowledgeable of ORR policy and procedures to assist case managers with case recommendations
- Run TKPI reports daily to check case progress
- Conduct interviews for potential new case management staff
- Review, organize, and store active and discharged files to ensure they are complete and ready for audit
Case Manager
Sunny Glen New Day Resiliency Center
04.2022 - 07.2022
- Conduct interviews and assess clients
- Recognize trafficking cases to refer minors to OTIP
- Complete written assessments on UC Portal
- Staff with case coordinators and FFS (Federal Field Specialist) on a weekly basis
- Interview sponsors, relatives, and minors to assess safety
- Refer unaccompanied minors to legal service provider (Probar) and Child Advocate Group
- Record information on UAC Portal and internal file system (iDirect)
- Reunify minors in a safe and timely manner
Child Welfare Manager (Assistant Director)
PAE at Starr Commonwealth-EIS
06.2021 - 02.2022
- Coordinate activities by scheduling work assignments, setting priorities, and directing the work subordinate employees
- Evaluate and verify employee performance through the review of completed work assignments and work techniques
- Identify staff development and training needs and ensure training is obtained
- Ensure proper labor relations and conditions of employment are maintained
- Maintain records, prepare reports, and compose correspondence relative to the work
- Monitor case activity and periodically review cases to ensure that appropriate services are provided, assist staff with developing effective case load management techniques to maintain timely service to clients and referral services are developed
- Assist employees with/and reviews cases, handle contacts with clients, and others as required
- Plan and conduct in service training to subordinate staff
- Assist the management staff in defining and resolving child services delivery problems
- Maintain liaison with public agencies, private agencies and government entities
- Oversee case management department, clinical department, and medical department
- Attend daily meetings with stakeholders to provide stats on children’s length of stay, case progression, and case delays as well as department positive and negative trends/issues
- Complete weekly check-ins with each department assigned
Lead Case Manager
BCFS
03.2018 - 06.2021
- Lead of Quarterly Case File Audit
- Lead of Strike Team 3 (Discharge Team) since July 22, 2019
- Responsible for overseeing a group of 11 case managers and 2 co-lead case managers
- Prepare and submit reports to the Office of Refugee Resettlement in a timely manner
- Review assessments and provide case managers with constructive feedback
- Assist case managers by reviewing reunification packets and assessments to ensure successful completion of all ORR and BCFS requirements
- Attend weekly supervisory meetings with assistant program director
- Select and prepare cases for emergency influx transfers
- Schedule department meetings and training for case managers
- Prepare case roster for weekly staffing
- Assign cases to case managers
- Review transportation requests for minors approved for reunification/transfer
- Confirm case managers generate departure tracker and case progression tabs on internal file system (WebEOC) for minors soon to be discharging from shelter
- Keep spreadsheets of training completed by team
- Keep and maintain spreadsheets of all minors who have discharged from program beginning July of 2019 (Implementation of strike team model)
- Review court docket, submit transportation requests, and submit court documents for minors scheduled for immigration court
Lead Case Manager
Southwest Key Program
02.2017 - 03.2018
- Responsible for overseeing a group of 24 case managers, 5 case aides, and 2 co-lead case managers
- Prepare and submit reports to the Office of Refugee Resettlement in a timely manner
- Complete reunification packet reviews prior to case submission and provide constructive feedback to the assigned case manager to ensure all ORR and Southwest Key requirements have been successfully completed
- Secure the welfare of unaccompanied minors being released to sponsors
- Be present during weekly case staffing meetings to provide feedback and guidance to case managers if needed
- Attend weekly staffing with FFS, CFS, and GDIT
- Attend stakeholder meetings
- Attend weekly leadership meetings
- Schedule department meetings for case management department and case aide department
- Record progress reports and employee performance evaluation
- Responsible for being knowledgeable of ORR policy and procedures in order to assist case managers with case recommendations
- Conduct interviews for potential new case management staff
Assistant Lead Case Manager
Southwest Key Program
07.2016 - 02.2017
- Responsible for overseeing a group of 16 case managers
- Review assessments and reunification packets prior to case submission to ensure all ORR requirements have been met
- Secure the welfare of unaccompanied minors being released to sponsors
- Record progress reports and employee performance evaluation
- Conduct intake interviews of newly admitted minors when needed
- Interview minors, sponsors, and caregivers in minor’s country of origin and assist with sponsor vetting process when needed
- Conduct interviews for potential new hire case management staff
Case Manager
Southwest Key Program
04.2013 - 07.2016
- Interview minors, sponsors, and caregivers in minor’s country of origin and assist with sponsor vetting process
- Develop individual service plans for minors admitted to the program
- Assess the needs of each minor upon intake and throughout their care
- Screen minors for potential human trafficking concerns
- Assess whether minor needs to be referred to legal service provider, child advocate, OTIP or any other services needed
- Ensure excellent communication with minors, potential sponsors, and their family in home country
- Assess sponsor suitability to ensure they can provide a safe and stable environment
- Record information on UAC Portal and internal file system (ETO)
- Submit reunification packets to GDIT once all ORR requirements and assessments have been completed
- Review discharge documents with minors once case has been approved for release
- Complete travel arrangements for minors and ensure they are discharged from the program within the 72-hour timeframe
- Supervise, train, and mentor new case managers
- Assist case management department at emergency shelter in California(2014) and Arizona(2016)
Education
B.A. - Psychology
University of Texas Brownsville
01.2009
B.A Studio Arts - undefined
University of Texas Brownsville
01.2009
Skills
- Case documentation
- Detail Oriented
- Data collection
- Active listening strengths
- Cross-functional collaboration
- Quality assurance
- Case oversight
- Progress tracking
- Skill building
- Client assessment
- Client needs assessments
- Written and verbal communication
- Certified in CPR/AED
- Data analysis
- Client meetings
- Service planning
- Proficient in Microsoft Word, UC Portal search, and TKPI tracking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
CASE COORDINATOR STANDARD OPS QUALIFICATIONS
- B.A. in Psychology
- 12 years of demonstrated post-degree child welfare experience
- Bilingual Proficiency in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Coordinator
GDIT
08.2024 - 06.2025
Lead Case Manager
Sunny Glen New Tomorrow Resiliency Center
07.2022 - 08.2024
Case Manager
Sunny Glen New Day Resiliency Center
04.2022 - 07.2022
Child Welfare Manager (Assistant Director)
PAE at Starr Commonwealth-EIS
06.2021 - 02.2022
Lead Case Manager
BCFS
03.2018 - 06.2021
Lead Case Manager
Southwest Key Program
02.2017 - 03.2018
Assistant Lead Case Manager
Southwest Key Program
07.2016 - 02.2017
Case Manager
Southwest Key Program
04.2013 - 07.2016
B.A Studio Arts - undefined
University of Texas Brownsville
B.A. - Psychology
University of Texas Brownsville
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