Frederick Philips Roberts
Montebello
Overview
7
7
years of professional experience
Work History
Case Coordinator
Health Net
Woodland Hills, CA
09.2025 - Current
- Manage and resolve appeals and grievances for Health Net Members
- Organized inventory of cases to ensure timely resolution within 30-day timeframe
- Notated and documented each step of casework for transparency and compliance
- Wrote resolution and determination letters to ensure audit compliance and clarity in case resolution
Call Service Advocate
Health Net
Woodland Hills, CA
02.2021 - 09.2025
- Assisted Health Net Members and Providers with issues over the phone including claims, authorizations, appeals, benefits and eligibility
- Scheduled callbacks and followed up on unresolved issues to enhance first call resolution rate
- Trained new CSAs during onboarding and afterward by demonstration and shadowing during their first week(s)
- Documented each step of calls for transparency and to improve future issue resolution
Sales Associate
Warner Brothers
Burbank, CA
11.2019 - 01.2020
- Acted as the main cashier for large crowds during multiple holiday events
- Coordinated inventory pulls from warehouse to retail store to ensure product availability
- Organized and restocked inventory on store shelves the store’s inventory while also assisting and making conversation with guests
Education
High School Degree -
Glen Ridge High School
Glen Ridge, NJ06-2015
Skills
- Case documentation
- Data collection
- Customer Service
- Case management
- Cross-functional collaboration
- Time Management
Timeline
Case Coordinator
Health Net
09.2025 - Current
Call Service Advocate
Health Net
02.2021 - 09.2025
Sales Associate
Warner Brothers
11.2019 - 01.2020
High School Degree -
Glen Ridge High School