Barbara ellsworth
royal Oak
Summary
Accomplished Commercial Lines Manager at TFC/MCIA, adept in portfolio and policy management, excelled in maximizing client satisfaction and retention by 90%. Leveraged strong client relationship-building skills and comprehensive industry knowledge to secure competitive pricing and optimize coverage, significantly enhancing team productivity and client trust.
Overview
28
28
years of professional experience
Work History
Commercial Lines Manager
TFC/MCIA
09.1995 - 01.2024
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Managed accounts in Detroit market with territory size of various amounts.
- Developed and maintained client base resulting in 90% portfolio retention.
- Maximized revenue generation through diligent monitoring of premium collections and timely follow-up on outstanding payments.
- Maintained up-to-date expertise on industry trends and regulatory changes to ensure compliance and adaptability within the organization.
- Optimized workflows by implementing efficient organizational systems for managing files, correspondence, and documentation.
- Mitigated risks for businesses by conducting thorough account reviews, making recommendations for additional coverages as needed.
- Coordinated with claims departments to expedite resolution of complex claims, minimizing financial impact on clients'' businesses.
- Enhanced team productivity by identifying bottlenecks in processes and implementing targeted improvements.
- Developed strong relationships with underwriters, ensuring accurate risk assessments and competitive pricing for clients.
- Collaborated with sales teams to identify cross-selling opportunities and expand existing client relationships.
- Negotiated favorable renewal terms, securing optimal coverage at the best possible rates for clients.
- Enhanced client satisfaction by providing exceptional customer service and addressing complex insurance inquiries.
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Managed a diverse portfolio of commercial lines accounts while maintaining high levels of retention and client satisfaction.
- Reviewed policies regularly to identify potential gaps in coverage or areas where improvements could be made to better serve clients'' needs.
- Designed presentations and marketing materials to promote insurance products.
Education
Bachelor of Arts - History
University of Detroit Mercy
Detroit, MISkills
- Portfolio management
- Policy management
- Portfolio retention
- Commercial portfolio management
- Client relationship building
- Proposal writing
Accomplishments
As office manager I supervised a staff of 11 to make sure work flowed smoothly in all departments. My focus was the commercial lines department.
Received CStar certificate of achievement from Safeco Ins Co.
Certified Authority on Workers Compensation from Accident Fund Group.
Licensed insurance solicitor.
Timeline
Commercial Lines Manager
TFC/MCIA
09.1995 - 01.2024
Bachelor of Arts - History
University of Detroit Mercy
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