Dennis Murphy

Matawan

Summary

Ambitious Commercial Lines Account Manager enthusiastically pursuing an opportunity to perpetuate the company's mission. Well-versed in portfolio management and retention shown over years in similar roles.

Experienced Commercial Lines Account Manager with background in managing diverse portfolios of commercial clients. Strengths include strong analytical skills, ability to assess risk, and comprehensive understanding of complex insurance policies. Known for cultivating long-term client relationships and making significant contributions to revenue growth. Demonstrated success in negotiating favorable terms on behalf of clients with various insurers.

Overview

years of professional experience

2009

years of post-secondary education

Certification

Work History

Commercial Lines Account Manager

King Risk Partners LLC

Monmouth Junction

05.2025 - Current

Managed commercial lines insurance policies for diverse client portfolios.
Provided exceptional customer service to clients and resolved inquiries effectively.
Coordinated policy renewals and ensured timely documentation completion.
Assessed client needs and recommended appropriate coverage options.
Collaborated with underwriters to facilitate policy approvals and adjustments.
Educated clients on terms, conditions, and benefits of their insurance policies.
Maintained accurate records in the agency management system for compliance purposes.
Developed strong relationships with clients to enhance retention and satisfaction levels.
Developed and maintained relationships with clients to ensure customer satisfaction.
Reviewed client policies and identified areas of potential risk or coverage gaps.
Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
Prepared proposals for new business, renewals and endorsements.
Researched and resolved billing discrepancies in a timely manner.
Drafted renewal letters outlining policy changes or updates.
Built strong working relationships with underwriters to secure favorable terms and pricing for clients.
Maintained up-to-date knowledge of industry trends, regulations, products and services offered by carriers.
Negotiated terms and conditions on behalf of clients with carriers.
Assisted customers in filing claims as needed.
Responded promptly to inquiries from internal staff and external customers.
Provided guidance to clients regarding best practices for managing their commercial insurance needs.
Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations.
Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
Reported risk findings to professionals and made recommendations to identify and decrease exposure to loss.
Assessed client needs, provided quotations, and made recommendations for services.
Prepared financial agreements and invoiced transactions for client accounts.
Performed risk exposure analysis and annual reviews of accounts, increasing retention of current clients.
Explained coverage options to potential policyholders, answering questions or concerns.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Monitored clients' insurance coverages to ensure changing needs were met.
Developed appropriate quotes based on risk information.
Achieved repeat business and referrals through personalized services.
Contacted underwriters and submitted forms to obtain binder coverage.
Interviewed prospective clients to obtain data about financial resources and needs.
Strengthened traceability by developing organization systems for keeping records, reports, and agendas.

Commercial Lines Account Manager

Fidens Insurance Brokerage

New York

11.2020 - 05.2025

Managed commercial lines insurance policies for diverse client portfolios.
Provided exceptional customer service to clients and resolved inquiries effectively.
Coordinated policy renewals and ensured timely documentation completion.
Assessed client needs and recommended appropriate coverage options.
Collaborated with underwriters to facilitate policy approvals and adjustments.
Educated clients on terms, conditions, and benefits of their insurance policies.
Maintained accurate records in the agency management system for compliance purposes.
Developed strong relationships with clients to enhance retention and satisfaction levels.
Developed and maintained relationships with clients to ensure customer satisfaction.
Reviewed client policies and identified areas of potential risk or coverage gaps.
Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
Prepared proposals for new business, renewals and endorsements.
Researched and resolved billing discrepancies in a timely manner.
Drafted renewal letters outlining policy changes or updates.
Built strong working relationships with underwriters to secure favorable terms and pricing for clients.
Maintained up-to-date knowledge of industry trends, regulations, products and services offered by carriers.
Negotiated terms and conditions on behalf of clients with carriers.
Assisted customers in filing claims as needed.
Responded promptly to inquiries from internal staff and external customers.
Provided guidance to clients regarding best practices for managing their commercial insurance needs.
Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations.
Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
Reported risk findings to professionals and made recommendations to identify and decrease exposure to loss.
Assessed client needs, provided quotations, and made recommendations for services.
Prepared financial agreements and invoiced transactions for client accounts.
Performed risk exposure analysis and annual reviews of accounts, increasing retention of current clients.
Explained coverage options to potential policyholders, answering questions or concerns.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Monitored clients' insurance coverages to ensure changing needs were met.
Developed appropriate quotes based on risk information.
Achieved repeat business and referrals through personalized services.
Contacted underwriters and submitted forms to obtain binder coverage.
Interviewed prospective clients to obtain data about financial resources and needs.
Strengthened traceability by developing organization systems for keeping records, reports, and agendas.

Education

Tottenville High School

Staten Island, NY

Skills

Policy writing
Risk assessment
Client management
Coverage analysis
Insurance negotiations
Customer relationship management
Compliance documentation
Effective communication
Problem solving
Attention to detail
Time management
Relationship building
Portfolio management
Record keeping
Account management
Portfolio retention
Client services
Commercial portfolio management
Document management

Policy analysis
Product recommendations
Strategic solutions
Prospecting strategies
Coverage negotiation
Marketing expertise
Account retention
Client relationship building
Relationship management
Deal closing
Calculate premiums
Problem-solving
Property and casualty insurance
Presentation skills
Licensing requirements
Influencing skills
Verbal and written communication
Insurance policy sales

Certification

Property & Casualty License in New Jersey and New York

Languages

English

Native/ Bilingual

References

References available upon request.

Timeline

Commercial Lines Account Manager

King Risk Partners LLC

05.2025 - Current

Commercial Lines Account Manager

Fidens Insurance Brokerage

11.2020 - 05.2025

Tottenville High School