Barbara Fomby
New Haven,IN
Summary
Compassionate professional with a strong background in direct patient care and conflict resolution. Known for developing individualized care plans and fostering communication between clients, families, and support staff.
Overview
8
8
years of professional experience
Work History
Health and Benefits Specialist
Millenium Trust Company
Oak Brook, Illinois
11.2017 - Current
- Managed employee benefits administration and enrollment processes efficiently.
- Assisted employees with benefits inquiries and provided detailed information.
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts using company CRM software for efficient service.
- Collaborated with teams to enhance service delivery and customer satisfaction.
- Maintained up-to-date knowledge of products and promotions for accurate support.
- Documented customer interactions to ensure clear communication across departments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Direct Support Supervisor
Connecting Broken Bridges
Fort Wayne, Indiana
09.2022 - 05.2025
- Supervised daily operations and staff of direct support services.
- Trained and mentored new support staff on best practices.
- Facilitated communication between clients, families, and service providers.
- Monitored the health and safety of all individuals in the program through regular visits, assessments, and documentation.
- Provided personal care and assistance to individuals with developmental disabilities.
- Assisted clients with daily living activities and community integration.
- Implemented behavioral support strategies to promote positive interactions.
- Documented client progress and reported changes in behavior or condition.
- Monitored medication administration and ensured compliance with protocols.
- Promoted positive behaviors using behavior modification techniques.
- Communicated effectively with clients' families regarding their progress or any concerns.
- Maintained a safe environment for the clients by monitoring their whereabouts at all times.
Direct Support Caregiver
Benchmark
Fort Wayne, Indiana
08.2021 - 06.2022
- Implemented individualized care plans to support client well-being.
- Communicated effectively with families and healthcare professionals about client progress.
- Provided emotional support and companionship to enhance clients' quality of life.
- Assisted in developing leisure time activities for the individuals served.
- Communicated effectively with clients' families regarding their progress or any concerns.
- Attended team meetings and trainings related to client care and development.
- Assessed physical condition of clients regularly and reported any changes immediately.
- Managed medications according to physician instructions and agency protocols.
- Provided daily assistance with personal hygiene and grooming needs.
- Maintained a safe environment for the clients by monitoring their whereabouts at all times.
- Promoted positive behaviors using behavior modification techniques.
- Monitored client behavior, documented observations, and reported any changes to supervisor.
- Encouraged socialization among peers through group activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained a safe and supportive environment for clients at Benchmark facilities.
Education
High School Diploma -
Fort Wayne Community Schools
Fort Wayne, IN06-1985
Skills
Behavioral Management
Client Documentation
Direct Patient Care
Medication Administration
Timeline
Direct Support Supervisor
Connecting Broken Bridges
09.2022 - 05.2025
Direct Support Caregiver
Benchmark
08.2021 - 06.2022
Health and Benefits Specialist
Millenium Trust Company
11.2017 - Current
High School Diploma -
Fort Wayne Community Schools