Nancy Sudore
Rochester,NY
Summary
Organized and dedicated Health Pricing Partner Benefit Specialist with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Health Benefits Specialist
Paychex Insurance Agency
Rochester, NY
08.2023 - Current
- Manage full implementation cycle end-to-end, including gathering Benefit Plan Requirements and election data from client or broker.
- Provide consultative approach to determine client's requirements by providing industry best practices.
- Perform quality assurance checks to ensure that all file setup work has been completed accurately.
- Completes full data audits of producing reports and provides in detail summaries for system reconciliation.
Implementation Coordinator
Paychex Insurance Agency
09.2021 - 08.2023
- Works with client and insurance carrier to establish carrier EDI feeds.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Communicated with district team members to keep projects on schedule.
Vice Principal Secretary
Greece Central School District
03.2018 - 10.2021
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Managed phone and email correspondence for Vice Principal and handled incoming and outgoing mail and faxes.
Personal Marketing Assistant
MetLife Insurance
01.2016 - 01.2018
- Increased credibility and client awareness by handling customer service inquiries.
- Increasing clientele significantly with cold calling to set up appointments with Insurance Agent.
Relationship Banker
M&T Bank
01.2014 - 01.2016
- Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Approached prospective clients through cold calling and emails to meet sales targets.
Education
Business Management
Monroe Community College
Rochester, NYSkills
- Microsoft Office Suite
- ClientSpace
- Salesforce
- Bookkeeping
- Insurance
- Records management
- Business correspondence
- Customer Service
- Business Administration
- Excel
- Scheduling and calendar management
- Spreadsheet management
Accomplishments
- Life, Accident & Health Insurance License for NY, AL, FL, TX, LA.
Timeline
Health Benefits Specialist
Paychex Insurance Agency
08.2023 - Current
Implementation Coordinator
Paychex Insurance Agency
09.2021 - 08.2023
Vice Principal Secretary
Greece Central School District
03.2018 - 10.2021
Personal Marketing Assistant
MetLife Insurance
01.2016 - 01.2018
Relationship Banker
M&T Bank
01.2014 - 01.2016
Business Management
Monroe Community College