DALACY MYLES
Lake Charles,LA
Summary
Answers consumer benefits questions with accuracy and efficiency. Details plans, organizes applications and updates files. Strong attention to detail with excellent research and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Benefits Specialist
Aon Hewitt
Houston, Texas
12.2023 - 05.2024
- Provided guidance to employers regarding employee benefits packages.
- Assisted employees with understanding their health care options, such as HMOs and PPOs.
- Analyzed customer feedback related to health benefits services to identify areas needing improvement.
- Reviewed and processed health benefit claims to ensure accuracy of information.
Account Specialist I
J.P Morgan Chase
08.2022 - 12.2023
- Follows departmental procedures to resolve issues and processes maintenance requests using various internal systems
- Completes incoming customer requests and assigned cases in accordance with departmental standards while meeting specific quality expectations and adhering to business policies & procedures
- Enter information (data) into both proprietary and non-proprietary systems
- Answers questions and resolves customer support problems in a timely manner related to billing, account management, and troubleshooting
- Works as part of the team to aid in the transition of merchants onto our platforms from start to finish
- Identifies gaps in procedures and escalates to management to ensure resolution and actively participates in change undertaking
- Provide guidance and assistance to Level One Account Specialists when resolving merchants' inquiries.
Patient Care Technician
Woodland Springs Hospital
01.2021 - 05.2022
- Keep patient rooms tidy and sanitized
- Assist patients with everyday needs (personal hygiene, using the restroom, grooming, etc.)
- Monitor vital signs (temperature, pulse, etc.) or EKG signals and patient condition
- Take fluid samples or other specimens for testing
- Assist nursing staff in administering basic treatments
- Perform basic nursing procedures (e.g
- Changing bandages)
- Ensure rooms have adequate patient care supplies
- Assist patients with particular issues or needs
- Provide appropriate emotional support.
Customer Service Agent
American Airlines
01.2017 - 04.2022
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
- Coordinate with airport customer service agents, managers, and cross-functional teams to support airline operations and resolve passenger issues, including lost luggage, flight delays, cancellations, and disability accommodations
- Provide superior customer service to airline passengers, communicate with understanding and empathy, and generate monthly customer service ratings of 91%-95%
- Conduct check-in procedures to ensure proper travel documents and baggage weight prior to boarding and provide additional accommodations to customers.
Insurance Billing/Coding
CareMetx
01.2021 - 02.2022
- Identified and corrected coding procedures or fee errors and omissions
- Field inquiries from customers regarding copays, insurance coverage, and premiums
- Served as the primary contact for patients with inquiries regarding account statements and insurance claims
- Troubleshoot issues with claims, review patient and insurance records, obtain supplemental information from healthcare providers to ensure accurate billing.
Education
Cybersercurity -
Thinkful at Online
05.2024
Bachelor of Business Administration in Business -
Howard University at Washington D.C.
05.2017
Skills
- CompTIA Cybersecurity Analyst
- Cloud Certified Professional
- Microsoft Office Excel Specialist
- Benefits Administration
- Claims Processing
- Data Entry
- HR understanding
- Preparing applications
- Customer Relations
Certification
- CompTIA Cybersecurity Analyst (Thinkful), 04/01/23
- Cloud Certified Professional (Texas Workforce Soulutions), 05/01/22
- Microsoft Office Excel Specialist (Texas Workforce Commision), 01/01/21
Timeline
Health Benefits Specialist
Aon Hewitt
12.2023 - 05.2024
Account Specialist I
J.P Morgan Chase
08.2022 - 12.2023
Patient Care Technician
Woodland Springs Hospital
01.2021 - 05.2022
Insurance Billing/Coding
CareMetx
01.2021 - 02.2022
Customer Service Agent
American Airlines
01.2017 - 04.2022
Cybersercurity -
Thinkful at Online
Bachelor of Business Administration in Business -
Howard University at Washington D.C.
Similar Profiles
Tabatha WoodridgeTabatha Woodridge
Regional Human Resources Manager at Aon HewittRegional Human Resources Manager at Aon Hewitt
Urvashi ChaudharyUrvashi Chaudhary
Assistant Team Lead at AON HewittAssistant Team Lead at AON Hewitt
Shameire AshleyShameire Ashley
Insurance Broker at Aon HewittInsurance Broker at Aon Hewitt