Wendy Fuell

• Maintained confidentiality of all employee information.
• Processed enrollment paperwork and benefits forms.
• Answered questions about eligibility determinations and plan options.
• Build strong relationship with members and providers that call in so they feel safe, comfortable at ease to work with me and Select Health

• Worked safely around moving machinery.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Performed inventory control, such as counting and stocking merchandise.
• Trained new employee
• Cleaned and maintained warehouse in compliance with OSHA safety standards
• Compared received packages against shipping documents

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to customer requests for products, services and company information
• Updated account information to maintain customer records
• Recorded account information to open new customer accounts

Maintained confidentiality of all employee information.

• Prepared thorough reports outlining plan performance.
• Answered questions about eligibility determinations and plan options.
• Built successful referral network of company representatives, third-party administrators and benefits providers.
• Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
• Built great relationship with Providers and Members so they felt comfortable and at ease with Select Health and myself
• Built successful referral network of company representatives, third-party administrators and benefits providers
• Maintained confidentiality of all employee information