Open To Work
BARBARA FRAZIER
Phenix City,AL
Summary
Dynamic professional specializing in customer service and hospitality with experience at 219 Food and Spirits. Proven ability to enhance client satisfaction and loyalty through effective problem-solving and communication. Increased per-ticket revenue by implementing team training on upselling techniques. Skilled in multitasking and collaborating to achieve operational excellence.
Overview
29
29
years of professional experience
Work History
Asst Manager/Server
219 Food And Spirits
Fortson, GA
04.2021 - 01.2026
- Resolved escalating problems to enhance customer relations and strengthen brand loyalty.
- Coordinated employee schedules to provide adequate staff coverage.
- Streamlined communication between staff and upper management to address operational issues effectively.
- Supported senior managers with day-to-day operational requirements.
- Assisted with recruiting, training, and professional development to build a skilled workforce.
Tax Preparer/Seasonal Worker
Newsome's Tax And Accounting
Phenix City, AL
11.2009 - 07.2021
- Prepared individual and business tax returns by effectively gathering and organizing financial information from clients, facilitating timely submissions.
- Analyzed client financial statements to ensure accurate tax return preparation, enhancing compliance and client satisfaction.
- Completed payroll tax returns and sales tax returns, ensuring compliance with regulatory deadlines.
- Maintained strict confidentiality of client information and records, upholding professional ethics and fostering client trust.
Server Team Lead
The Black Cow
Columbus, GA
05.2015 - 04.2021
- Directed dining operations in absence of senior leaders and consistently upheld impeccable service levels.
- Coordinated daily server sections and work assignments to optimize workflow and service delivery.
- Trained team members on upselling techniques, resulting in increased per-ticket revenue.
- Enhanced service levels by proactively engaging with guests and staff to identify and fulfill individual needs.
Personal Banker
Wells Fargo
Columbus, GA
07.2012 - 10.2013
- Analyzed clients' financial statements to provide actionable banking advice, improving financial decision-making.
- Developed personalized banking solutions, enhancing customer satisfaction and loyalty.
- Resolved complex customer issues, fostering positive relationships and trust in banking services.
- Ensured compliance with banking regulations and policies in all transactions.
GA State Licensed Independent Agent
Aflac
Columbus, GA
02.2011 - 07.2012
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Analyzed client feedback to pinpoint service improvement opportunities and drive innovation.
- Engaged in continuous professional development to stay abreast of industry changes.
- Managed property portfolio to optimize revenue and reduce vacancies.
Lending Assistant
Columbus Bank And Trust
Phenix City, AL
02.1997 - 02.2011
- Approved loans within specified limits and worked with management on higher-level loans.
- Monitored loan program guideline changes and regulation revisions, ensuring accuracy in loan processing.
- Followed applicable federal and state laws for compliant handling of loan documentation.
- Collaborated with senior management to develop and implement credit policies, procedures, and standards for loans.
- Organized and maintained files for team members and individual loan applications to streamline access and retrieval.
Education
Certificate - Tax Laws
Certified Tax Preparer
Online, AL12-2021
Skills
- Customer service and hospitality
- Menu expertise
- Cash handling
- Multitasking abilities
- Stamina and reliability
- Conflict resolution
- Team collaboration
- Problem solving skills
- Effective communication
Affiliations
- Foster Animal SOS
- Frogtown uptown festival
- Harris County Humane Society
- Shooters Valhalla
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$35000/yr - $200000/yrTimeline
Asst Manager/Server
219 Food And Spirits
04.2021 - 01.2026
Server Team Lead
The Black Cow
05.2015 - 04.2021
Personal Banker
Wells Fargo
07.2012 - 10.2013
GA State Licensed Independent Agent
Aflac
02.2011 - 07.2012
Tax Preparer/Seasonal Worker
Newsome's Tax And Accounting
11.2009 - 07.2021
Lending Assistant
Columbus Bank And Trust
02.1997 - 02.2011
Certificate - Tax Laws
Certified Tax Preparer