Gresheeka Johnson
Washington,DC
Summary
Motivated professional with several years of experience offering office support in the industry. Energetic and reputable individual possessing a strong work ethic, professional demeanor, and superb initiative. Exceptional customer service and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Scheduler
Unity Health Care
Washington, DC
06.2024 - Current
- Verified that all required documents were received and completed accurately.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Provided administrative support to physicians, nurses, and other healthcare professionals.
- Greeted patients upon arrival and verified patient information.
- Processed payments from patients, including cash, credit cards, and checks.
- Assisted patients in filling out pre-appointment paperwork.
- Coordinated with insurance companies to ensure coverage for services rendered.
Dispatcher/Customer Service Representative
MedStar Georgetown University Hospital
Washington, DC
11.2023 - 05.2024
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Conducted regular training sessions for new hires on proper protocols for handling emergencies.
- Assigned drivers to appropriate routes based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ensured compliance with safety regulations and company policies.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
Surveillance Monitor
Dc United Audi Field
Washington, DC
03.2023 - 09.2023
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Maintained records on system performance, maintenance activities, and other relevant data.
Office Clerk/Receptionist
First Vehicle Transit
Washington, DC
05.2022 - 05.2023
- Participated in team meetings to discuss progress on projects or new initiatives.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Assisted with the preparation of presentations by gathering data from various sources.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Developed organizational filing systems for confidential customer records and reports.
- Greeted visitors and provided them with assistance.
Catering Assistant
Sibley Memorial Hospital
, United States
11.2021 - 05.2022
- Received orders from clients and communicated details to the chef team accordingly.
- Plated finished dishes according to presentation standards set forth by the restaurant.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Inspected incoming shipments for freshness or damage before accepting them into the facility.
- Communicated effectively with team members to ensure smooth operations during events.
- Prepared workstations with ingredients and tools to increase efficiency.
Concierge Director
NFC Amenity
Washington, DC
09.2015 - 04.2022
- Ensured adherence to health and safety regulations by regularly inspecting equipment and facilities.
- Assisted in developing strategies to increase customer satisfaction ratings and improve overall guest experience.
- Organized special events for hotel guests such as cocktail receptions, dinners, and sightseeing tours.
- Managed all concierge staff, ensuring that they provided exceptional service to guests.
- Conducted training and development sessions for new hires and existing employees.
- Created detailed reports on daily operations, customer feedback, and employee performance.
- Maintained a high level of professionalism while interacting with guests, resolving any issues or complaints promptly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Theodore Roosevelt High School
Washington DC 05.2013
Skills
- HIPAA compliance
- Software navigation
- Office workflow support
- Multi-tasking
- Teamwork and collaboration
- Adaptability and flexibility
- Administrative support
Certification
- CPR Certification
- AED Certification
Timeline
Patient Scheduler
Unity Health Care
06.2024 - Current
Dispatcher/Customer Service Representative
MedStar Georgetown University Hospital
11.2023 - 05.2024
Surveillance Monitor
Dc United Audi Field
03.2023 - 09.2023
Office Clerk/Receptionist
First Vehicle Transit
05.2022 - 05.2023
Catering Assistant
Sibley Memorial Hospital
11.2021 - 05.2022
Concierge Director
NFC Amenity
09.2015 - 04.2022
High School Diploma -
Theodore Roosevelt High School
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