Barbara Garrett
Greenville,SC
Summary
Human Resources Executive with 10 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
24
24
years of professional experience
Work History
Director of Sales and Marketing
Atria Senior Living
Greenville, SC
11.2021 - 11.2023
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Spearheaded efforts to streamline internal processes, improving efficiency within the sales department.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Empowered and led driven sales team to build product awareness and exceeded revenue targets.
- Exceeded sales goals and service targets by 50% and secured new customer relationships.
- Increased sales revenue by developing and implementing strategic sales plans tailored to regional markets.
- Achieved consistent sales growth through effective negotiation skills and persuasive communication techniques.
- Built relationships with customers and community to establish long-term business growth.
Human Resources Laiazon
Verizon Wireless
Greenville, SC
01.2017 - 11.2021
- Worked alongside global business leader to deploy new training strategies.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Worked with HR team to coordinate company events.
- Reduced turnover rates by implementing effective retention strategies based on exit interview feedback analysis.
- Assisted in the development of employee recognition programs to boost morale and increase overall job satisfaction levels.
- Coordinated employee engagement events to foster positive relationships among colleagues and improve workplace morale.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Administered employee benefits programs and assisted with open enrollment.
- Facilitated communication between employees and management by organizing regular meetings and providing a platform for open discussion.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with on-boarding process of [Number] new hires.
- Assisted with onboarding new employees, ensuring a smooth transition into the company culture.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
Client Relationship Manager
Infor Global
Greenville, SC
01.2012 - 12.2014
- Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy by 40%.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Exceeded annual revenue goals by 40% through improving client relationships and education.
Human Resources Manager
Army National Guard SC
Greenwood, SC
01.2000 - 12.2011
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Liaised between multiple business divisions to improve communications.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Education
Master of Arts - Human Resources Management
Strayer University
Washington, DC04.2022
Bachelor of Science - Information Technology
Lander University
Greenwood, SC12.2010
Skills
- Reference selling
- Customer Portfolio Management
- Interdepartmental Collaboration
- Review of contracts
- Leadership Development
- Employee Relations
- Internal Communications
- HR analytics
- Risk Management
- Onboarding and Orientation
- Employee Development
- Talent management
Timeline
Director of Sales and Marketing
Atria Senior Living
11.2021 - 11.2023
Human Resources Laiazon
Verizon Wireless
01.2017 - 11.2021
Client Relationship Manager
Infor Global
01.2012 - 12.2014
Human Resources Manager
Army National Guard SC
01.2000 - 12.2011
Master of Arts - Human Resources Management
Strayer University
Bachelor of Science - Information Technology
Lander University