Open To Work
Hi, I’m
Barbara Gates
Work Preference
Summary
Results-driven Hardlines Manager experienced in managing large teams and enhancing store operations. Achieved increased sales and improved efficiency through strategic planning and effective team leadership. Focused on driving customer satisfaction and fostering relationships to contribute to overall business success.
Overview
13
years of professional experience
Work History
Dicks Sporting Goods Fredericksburg
Hardlines Manager
04.2013 - Current
Job overview
- Managed hardlines department operations and team performance.
- Developed and implemented a store-wide plan to increase hardlines sales.
- Analyzed sales trends to guide merchandising decisions and optimize inventory levels.
- Analyzed sales data to identify opportunities to improve sales performance of the department.
- Created strategies that enhanced customer satisfaction ratings in hardlines department.
- Facilitated inventory management processes and stock replenishment strategies.
- Trained staff on product knowledge and customer service techniques.
- Resolved customer complaints in a timely manner according to company policy.
- Ensured efficient checkout process by supervising cashiers during peak business hours.
- Maintained a safe work environment by enforcing all safety regulations and guidelines.
- Performed regular price audits to ensure compliance with company pricing policies.
- Reviewed customer feedback surveys to pinpoint areas for improvement in department operations.
- Recruited new employees through job postings, interviews, background checks, orientations and onboarding processes.
- Provided feedback on associate performance and conducted performance reviews.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Addressed employee issues promptly and professionally while maintaining a positive working environment.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Inventory management
- Retail operations
- Store operations
- Visual merchandising
- Merchandising strategies
- Customer relationship management
- Cash handling
- Employee training
- Staff recruitment
- Recruitment
- Performance evaluations
- Performance coaching
- Team leadership
- Business analysis
- Problem solving
- Time management
- Customer service
- Teamwork and collaboration
- Coaching and mentoring
Timeline
Hardlines Manager
Dicks Sporting Goods
04.2013 - Current