Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jennifer McCallister

Medina,TN

Summary

Dynamic retail leader with extensive experience at Target and Academy Sports + Outdoors, excelling in inventory management and team leadership. Proven track record of enhancing operational metrics and driving sales growth, while fostering a culture of accountability and exceptional customer service. Resilient and adaptable, I excel in fostering a motivated team to achieve outstanding results.

Overview

17
17
years of professional experience

Work History

Hardlines Manager

Academy Sports + Outdoors
Jackson , TN
01.2022 - Current
  • Responsible for overall management and execution of operational excellence for the entire store with addition specific focus on supervision and management of team members in Hardlines (which includes camping, fishing, hunting, fitness, seasonal, team sports, and firearms)
  • Provide departmental direction to the hardlines team and daily supervisory oversight to Team Leads and Team Members to ensure that exceptional customer service is the priority of interaction with customers
  • Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store
  • Staff, train, and develop team to ensure work center is effectively meeting company directives while analyzing sales and payroll to maintain efficiency
  • Responsible for holding team members accountable for compliance with sales, safety, and security practices and procedures in conjunction with local state and federal regulations
  • Responsible for supervising the execution of delegated store assignments
  • Actively participates in floor walks conducted by Store Director, District Manager, Regional Vice President, and other corporate personnel. Creates action plans based on feedback provided in store walks
  • Audits firearm sales in compliance with federal and state laws, including properly completing ATF Form 4473 and conducting background checks and signs off as final approver

Executive Team Leader

Target
Jackson, TN
04.2019 - 12.2021
  • Manage Food and Beverage, food services, inbound, outbound, replenishment, E-Comm, inventory accuracy, presentation, pricing, and promotional signing for all general merchandise areas of the store
  • Plan, lead, and follow up on total store operations
  • Identify gaps through reporting and observation; develop a plan to resolve
  • Develop and coach my team to elevate their skills and expertise through clear expectations and performance management
  • Achieved year to date sales comp by 28% increase over last year with a basket size increase of 17% for 2021
  • Improved operational metrics the first year in role with positive increases in all categories
  • Led successful inventory process resulting in low shortage of 0.72%
  • Oversaw store processes in absence of Store Director for 6 months while maintaining positive increases in sales and operational metrics

Senior Team Leader

Target
Jackson, TN
04.2008 - 03.2019
  • Planned, prioritized, and executed daily/weekly workload to deliver great guest service and to drive sales
  • Established clear goals, expectations, and held team accountable through teaching, training, and coaching
  • Followed all safe and secure processes, such as opening and closing leader routines
  • Evaluated and recommended candidates for open positions for store
  • Collaborated with peers to identify gaps and created action plans to resolve
  • Led 2 successful remodels while in role while maintaining positive sales increases

Education

Bachelor of Science - Leadership Organization

Bethel University
McKenzie, TN
05-2021

Associate of Applied Science - Board of Governors

Kanawha Valley Community And Technical College
South Charleston, WV
05-2013

Skills

  • Inventory management
  • Analysis and Problem Solving
  • Customer service
  • Team leadership while motivating others
  • Regulatory compliance
  • Visual merchandising
  • Resilient and Adaptable
  • Written and verbal communication skills
  • Strong Work Ethics
  • Performance management
  • Operational planning
  • Strategic thinking
  • Store operations
  • Organizational skills

Affiliations

  • Store Volunteer Captain that planned and organized volunteer events in the local community
  • Store Inventory Captain 4 years while leading in different roles
  • Captained 2 store remodels

References

References available upon request.

Timeline

Hardlines Manager

Academy Sports + Outdoors
01.2022 - Current

Executive Team Leader

Target
04.2019 - 12.2021

Senior Team Leader

Target
04.2008 - 03.2019

Bachelor of Science - Leadership Organization

Bethel University

Associate of Applied Science - Board of Governors

Kanawha Valley Community And Technical College

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Jennifer McCallister