Barbara G. Frederickson
Spring
Summary
Professional Qualities and Strengths Operational Efficiencies/ Staff Leadership/ Collaboration/Underwriting, New Business, Customer Service Expertise/ Change management/ Relationship Building/ Employee Training/Coaching /Project Management/ Articulate Communicator/Strong Motivation Skills
Overview
24
24
years of professional experience
Work History
Underwriter Consultant
Diversified Brokerage Services, Inc.
01.2021 - Current
- Providing a depth of understanding of life underwriting principals and breadth of industry experience and relationships to support internal and external customers in delivering customized, value-add solutions.
- Effectively summarize to shop cases informally with strong negotiation skills.
- Conduct broker and client interviews, answer underwriting questions in an efficient manner.
- Strong knowledge of different carriers and their crediting programs.
- Strong computer skills with the ability to work with multiple digital systems.
- Excellent written and oral communication skills.
- Profusion use of Swiss RE & Hanover Manuals, MIB coding, Milliman reports, MVR reports and EHR.
National Insurance Specialist for RIA channel
Diversified Brokerage Services, Inc.
05.2020 - 12.2020
- Point of Sales for RSM US Wealth Advisors, Investment Advisor and RIA fee only/based firms.
- Work closely with Wealth Advisors and CPA firms and their clients to provide the analysis and objective guidance necessary to make appropriate decisions regarding wealth transfer, retirement, and business issues.
- Outreach to RIA fee only/fee-based firms, Investment Advisors and CPA firms to develop partnerships with Diversified Brokerage Services, Inc.
- Direct clients contact to obtain applications and underwriting information.
- Handle policy reviews/evaluations, underwriting, compliance, marketing campaigns, webinars for the channel.
National Insurance Operations/Sales Manager
RSM US
Houston
10.2017 - 05.2020
- Company Overview: Houston, TX
- Oversaw the operations and sales for Wealth Management Advisors and Private Tax Group as it pertains to Life, Disability, Long Term Care and Annuity sales. Establish procedures, workflows, assessment of 3rd party vendors, SLA, illustrations, and client presentations.
- Lead and managed the daily operational sales, compliance, contracting and licensing, underwriting, commissions, and customer service aspects for the RSM US LLP insurance team.
- Establish efficient solutions to improve workflows, reporting, and real-time dashboards.
- SME on procedures and collaborated with internal partners to establish a CRM system, bringing new technology to the team.
- Client sales focused with a clear understanding of compliance responsibilities, using a 'Planning First' mentality.
- Partner with the Wealth Management Advisors securing insurance solutions for their clients.
- Responsible for insuring data integrity across all systems and tools, including accurate commission reporting and management reporting. Provided representation on various projects and initiatives.
- Houston, TX
Director of Operations
Simplicity Financial Marketing Group
The Woodlands
10.2014 - 08.2017
- Company Overview: An insurance marketing firm with offices in Hartford, Ct, Houston, TX, Chicago, IL; Products - Annuity, Life, Disability, LTC and Medical Supplements.
- Provided effective leadership by being actively involved in all departments and services, developing a broad and deep knowledge of all aspects of the firm.
- Worked with CEO to lead, coach, develop, and retain firm's high-performance senior management team and frontline managers with an emphasis on developing capacity in strategic analysis and planning.
- Developed and led customer service excellence training programs for the Staff- Annuity and Life Case Managers, along with L&A staff and Commission team.
- External Relationship Development - Manage and cultivate existing relationships with independent agents. Focus on securing these relationships as well as service level agreements with outside firms and 3rd party vendors.
- Working with IT - Designed internet based real time project management dashboards for each department.
- In conjunction with the IT department, lead and completed technology project in successfully developing an Agent/Advisor portal for ease of doing business with firm.
- Led the performance management process that measures and evaluates progress against goals for the organization. Instilling a development and 'coaching' culture within the firm.
- Provide for all staff a strong day-to-day leadership presence with an open-door policy among all staff, bridging the divide of the 3 multi-site locations into a cohesive unit/firm.
- Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization's overall needs. Utilizing 3rd party software relationships to the firm for advisor ease of doing business, as well as meeting compliance needs. Online application, sales tools and contracting such as: Sicron and Ipipeline.
- An insurance marketing firm with offices in Hartford, Ct, Houston, TX, Chicago, IL; Products - Annuity, Life, Disability, LTC and Medical Supplements.
Director of Operations
National Insurance Brokerage
Orlando
08.2007 - 10.2014
- Established a Brokerage General Agency; within 5 years grew sales to $5 million of commissionable premiums.
- Managed and developed the agency business plan, metrics/dashboards.
- Managed agency budget, payroll, expenses, accounts receivables, commissions, and P&L statements.
- Recruited, interviewed, and hired internal operational staff.
- Conducted performance reviews, coach and develop employees.
- Performed duties as 'in house' underwriter on large cases.
- Managed, trained, and developed Regional Brokerage Managers and New Business staff, to achieve defined sales and performance standards.
- Monitored workload distribution and evaluate departmental staffing needs and productivity.
- Maintain an awareness of department objectives, and design operations to support them.
- Developed, implemented, and maintained standardized processes and procedures to ensure efficient and effective quality service.
- Selection and implementation of department's current and future automated system's needs and assist in training associates in the efficient use of its capabilities.
- Provided a variety of ad hoc and month end reports generated from the AMS (CRM/Salesforce, Ipipeline/Vertafore for L&C).
- Directed the marketing department in design and implementation of marketing and advertising.
- Attended financial industry trade shows representing National Insurance Brokerage.
- Established agency relationships with independent agents, broker dealers, and small general agencies for distribution of for both individual and group Life, LTC, Medical Supplements, DI, and Annuity sales.
Sr. Underwriting Consultant/Manager
Met Life
Somerset
08.2004 - 08.2007
- Managed the underwriting of cases for wire house relationships. Managed, recruited, and trained case management staff.
- Managed the performance management review for same, including new business processors, licensing processors, and call center members and marketing associates.
- New Business/Case Management training to all the new business supervisors and case managers employed by the Enterprise GA, as well as call center procedures and training.
- Prepared training materials held classes and created checklists to help new business process applications for sending to carriers in good order.
- Led the project to create on SOP to outline policy and procedures enhancing work-flow guidelines for use by new business processors.
- Led a pilot program project for streamlining the current commission payment process to the brokers.
- Product lines include life and annuities fixed and variable, BOLI and COLI plans, 412i, Life Settlements, LTC, disability, group, and medical plans and supplements, and licensing for same.
- Lead classes for new business units for LOMA 1 and 2.
- I partnered with the Service Delivery Group of IB OPS and Services Field Coordination & Communication, with regarding to new business processing calls and visits to the field on ease of doing business and best practices.
Director of Underwriting and New Business
Highland Capital Brokerage
Cranford
08.2001 - 07.2004
- Responsibilities: managed and trained the processing of all new business for life, disability, long term care insurance and annuities for over 3,000 brokers, comprising of both independent and wire houses, through 50 different insurance companies, and supervising the compliance.
- Built strong relationship throughout USA, by demonstrating the skills and knowledge in advance sales: 412(1), Spilt Dollar Rescue, Premium Financing, Charitable Trust, Wealth Transfer, COLI and BOLI, working with Tax Lawyers and Accountants.
- Establishing strong carrier relationships with case managers, underwriters, and regional personal and department heads.
- Large case design, with heavy consideration to carrier retention limits, automatic binding and jumbo limit and facilitative insurance.
- Reviewed procedures on an ongoing basis for streamlining and revising office operations to create a more efficient workflow same.
Education
Business -
Kean University
NJSkills
- Operational Efficiencies
- Staff Leadership
- Collaboration
- Underwriting
- New Business
- Customer Service Expertise
- Change management
- Relationship Building
- Employee Training
- Coaching
- Project Management
- Articulate Communicator
- Strong Motivation Skills
Professional Qualities And Strengths
- Operational Efficiencies
- Staff Leadership
- Collaboration
- Underwriting
- New Business
- Customer Service Expertise
- Change management
- Relationship Building
- Employee Training
- Coaching
- Project Management
- Articulate Communicator
- Strong Motivation Skills
Timeline
Underwriter Consultant
Diversified Brokerage Services, Inc.
01.2021 - Current
National Insurance Specialist for RIA channel
Diversified Brokerage Services, Inc.
05.2020 - 12.2020
National Insurance Operations/Sales Manager
RSM US
10.2017 - 05.2020
Director of Operations
Simplicity Financial Marketing Group
10.2014 - 08.2017
Director of Operations
National Insurance Brokerage
08.2007 - 10.2014
Sr. Underwriting Consultant/Manager
Met Life
08.2004 - 08.2007
Director of Underwriting and New Business
Highland Capital Brokerage
08.2001 - 07.2004
Business -
Kean University