Cathy Diño
Sammamish,WA
Summary
Results-driven and dedicated professional with experience leading high-performing teams to implement product solutions. Expertise in delivering complex initiatives across technical and business teams, integrating processes with technology. Adept at guiding cross-functional teams in dynamic, matrixed organizations while building collaborative partnerships and operating with agility. Highly proficient with delivering and operating in fast-paced environments with constantly shifting priorities while motivating teams through aspirational leadership.
Overview
18
18
years of professional experience
Work History
Senior Consultant
EXADEL
01.2023 - Current
- Manage the end-to-end delivery pipeline and budget for continuous delivery efforts
- Lead implementation of platform enhancements to integrations for complex enterprise product implementations and upgrades
- Partner with internal team and stakeholders on quarterly product planning and prioritization.
- Streamlined project management processes, improving efficiency and reducing overall costs.
Senior Manager
T-MOBILE USA
01.2006 - 01.2023
- Lead and develop Go-to-Market team to implement product offerings that increase net ads for B2B portfolio, including Uncarrier Moves such as Contract Freedom and Price Lock
- Determined how each initiative impacted lines of business portfolios, helping team proactively mitigate any risks or issues prior to launch
- Guided team, ensuring all initiatives had proper communications and training content for Frontline teams to support
- Managed Offers portfolio through governance, prioritization, and operations pipeline in partnership with lines of business, leadership, and delivery teams.
Group Program Manager
T-MOBILE USA
01.2020 - 01.2022
- Managed delivery execution of large complex efforts with multimillion-dollar budgets across multiple development teams with tight coordination, executive communication and technical leadership
- Led implementation of Home Internet Add-A-line, contributing to exceeding product subscription target growth by 200K subscriptions
- Oversaw scope, schedule, and budget complexities, ensuring decisions aligned with business goals and objectives
- Tracked and managed deliverables across matrixed teams throughout software development life cycle, proactively identifying and mitigating any risks / issues
- Communicated risks in clear business and technical terms, providing clear messaging and solution options at senior leader and executive level in planned and ad hoc scenarios.
Senior Manager
T-MOBILE USA
01.2017 - 01.2020
- Directed team of technical Program, Project, Portfolio and Business Operations Managers in Product & Technology organization
- Team delivered projects and capabilities across portfolio from intake / inception through implementation
- Reduced operational spend by optimizing Financial Operations across domain team's products in portfolio
- Led centralized product portfolio roadmap planning and prioritization, ensuring business alignment with most critical efforts while optimizing team capacity
- Monitored performance metrics and managed Rhythm of Business operations, such as monthly and quarterly business results, tracking progress against goals and determining how to pivot when needed
- Provided Delivery leadership and guidance for team to manage scope and financials and proactively mitigate risks, helping promote best practices in agile and rapidly changing environment.
Senior Manager
T-MOBILE USA
01.2015 - 01.2017
- Implemented and optimized Change Control pipeline management process for Enterprise transformation program
- Managed team of PMs accountable for planning and progress monitoring for Trial and Launch Readiness activities, ensuring program remained on critical path and mitigating risks / dependencies
- Oversaw Executive Program Communications and reporting, providing visibility into program progress
- Helped troubleshoot at-risk projects and aided team alignment for leadership visibility and support through active engagement.
Transition Manager
T-MOBILE USA
01.2014 - 01.2015
- Managed organizational changes and mitigation activities arising from programs that impacted business, people, processes and technology
- Assessed impacts on workgroups, understanding organization's ability to accept change and creating targeted mitigation plans
- Drove adoption and transition by engaging stakeholders and evaluating readiness to accept changes and understand expected behaviors / actions
- Collaborated with Corporate Communications and HR, developing and distributing key program messages to internal and external audiences.
Senior Technical Project Manager
T-MOBILE USA
01.2012 - 01.2014
- Led IT Network & Billing workstream project delivery for Metro PCS merger, enabling IT and Engineering teams to prepare for integration
- Developed Integration Management funding governance process, reviewing, prioritizing and approving integration-related efforts for $100M portfolio
- Navigated within internal organizational processes to help influence teams to approve non-standard deployments, gating for key milestones
- Oversaw Change Control governance and cross-functional impact analysis, mitigating changes to project scope, cost and timeline.
Senior Manager
T-MOBILE USA
01.2008 - 01.2012
- Guided team of Senior Project Managers responsible for delivering projects within HR, Legal and Marketing Portfolios
- Developed high-performing PM team that managed scope, budget and timelines for assigned projects, ensuring alignment with business goals and commitments
- Drove results and delivered projects within portfolio on time and within budget by monitoring efforts across team, guiding and engaging to mitigate risks when needed.
Senior Project Manager
T-MOBILE USA
01.2006 - 01.2008
- Led cross-functional teams to implement new rate plans and promotions to drive new activations and retain existing customers
- Proactively assessed risks and impacts and created contingency plans, ensuring product delivery with right quality level
- Identified ongoing process improvements, partnering with key business partners for implementation
- Communicated changes to leadership teams as appropriate.
Education
Bachelor of Arts (BA) - Sociology
University of Washington
Seattle, WASkills
- Agile delivery of complex, integrated software development platforms
- Builds teams with collaboration and strong sense of commitment
- Cross-Functional Team Leadership
- Experience and knowledge of standards and practices for IT project lifecycle management activities and deliverables
- Ability to drive aligned decision-making with compromise
- Client Relationship Management
- Operational Efficiencies
- Strong Critical Thinking Skills
- Financial Management
- Project Planning & Scheduling
Websites
Timeline
Senior Consultant
EXADEL
01.2023 - Current
Group Program Manager
T-MOBILE USA
01.2020 - 01.2022
Senior Manager
T-MOBILE USA
01.2017 - 01.2020
Senior Manager
T-MOBILE USA
01.2015 - 01.2017
Transition Manager
T-MOBILE USA
01.2014 - 01.2015
Senior Technical Project Manager
T-MOBILE USA
01.2012 - 01.2014
Senior Manager
T-MOBILE USA
01.2008 - 01.2012
Senior Manager
T-MOBILE USA
01.2006 - 01.2023
Senior Project Manager
T-MOBILE USA
01.2006 - 01.2008
Bachelor of Arts (BA) - Sociology
University of Washington
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