Barbara Hagerman

White Marsh,MD

Summary

Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

years of professional experience

Work History

Associate /Assistant Manager

7 Eleven Store

White Marsh, MD

10.2018 - Current

Developed and implemented strategies to ensure cost-efficient operations.
Facilitated the development of staff by providing training, coaching, and feedback.
Managed daily workflow of team members to meet organizational goals.
Identified opportunities for process improvements and increased efficiency.
Implemented customer service standards across all departments in the organization.
Assisted in developing policies and procedures that improved customer satisfaction ratings.
Monitored customer complaints and provided timely solutions to improve customer experience.
Maintained accurate records of employee attendance and payroll information.
Resolved conflicts between employees or customers in a professional manner.
Oversaw inventory levels, making adjustments as needed based on sales trends.
Cultivated relationships with external vendors to negotiate favorable terms for services rendered.
Handled responsibilities successfully in manager's absence.
Assisted in developing and implementing store policies, procedures, and standards.
Conducted regular inventory audits to ensure accuracy of stock levels.

Secretary

William McDaniel Law Firm

Baltimore, MD

04.2011 - 04.2012

Provided administrative support to the office manager and other staff members.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Sorted mail and distributed it to appropriate personnel or departments within the organization.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Greeted visitors and directed to appropriate location or person.
Sent and distributed mail and parcels.
Ordered office supplies to purchase items and maintain appropriate levels.

Account Clerk 2

Baltimore County Rec & Parks

Towson, MD

Prepared journal entries, entered data into accounting system, and maintained general ledgers.
Assisted in the preparation of financial statements, budgets, reports, and other documents.
Analyzed monthly financial statements for variances from budgeted amounts.
Assisted with month-end close process by preparing accruals and adjusting entries.
Supported senior staff with administrative tasks such as running copies and filing documents.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Entered expenses into computer software for budgetary tracking.
Created and filled out Excel spreadsheets to track financial data.
Prepared weekly payroll for team of salaried and hourly employees.
Managed bi-weekly payroll for [Number] salaried and hourly employees.
Prepared and processed payrolls.

Education

High School Diploma -

Perry Hall High School