Barbara Hansen
Saint Louis,MO
Summary
Results-driven Return Processing Associate with expertise in operational efficiency, accurate data entry, and return authorizations. Proven ability to streamline processes and enhance team collaboration.
Overview
31
31
years of professional experience
Work History
Return Processing Associate
Aesculap, Inc.- a B. Braun Company
St Louis, MO
03.2006 - 06.2025
- Streamlined return processing workflows to enhance operational efficiency.
- Coordinated product inspections and assessments for quality assurance.
- Managed inventory control for returned items, ensuring accuracy and compliance.
- Trained new associates on return policies and procedures, fostering team development.
- Implemented process improvements that reduced turnaround times for returns.
- Developed training materials to enhance understanding of return processing systems among staff.
- Adhered strictly to confidentiality regulations when managing sensitive customer information throughout the return process cycle.
- Cultivated a supportive work environment by sharing best practices among team members and offering assistance where needed.
- Improved return processing efficiency by implementing streamlined organizational systems and protocols.
- Liaised with shipping department staff to coordinate the timely receipt of returned items for swift processing and resolution.
- Utilized advanced software programs for tracking return information, maintaining up-to-date records on all processed transactions.
- Tracked inventory adjustments resulting from returns and reported data to management for informed decision-making purposes.
- Managed delicate situations involving dissatisfied customers with professionalism and empathy, ultimately resolving disputes amicably.
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
- Collaborated with team members to ensure smooth workflow and consistent adherence to return policies.
- Communicated effectively with customers to address concerns or inquiries related to return processes, fostering positive relationships.
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
Adjunct Faculty Member
Lincoln Land Community College
Springfield, IL
06.2004 - 05.2006
- Developed and delivered engaging course materials for diverse student populations.
- Evaluated student performance through assessments and provided constructive feedback.
- Fostered collaborative learning environments to enhance student engagement and participation.
- Advised students on academic pathways, ensuring alignment with career goals.
- Implemented innovative teaching strategies to improve educational outcomes and retention rates.
- Conducted continuous assessment of course effectiveness, leading to curriculum enhancements.
Office Manager
Corporate Micro Systems
Mount Prospect, IL
04.1994 - 02.2004
- Streamlined office operations by implementing efficient scheduling and resource management systems.
- Developed training programs for new staff, improving onboarding efficiency and retention rates.
- Managed vendor relationships to optimize procurement processes and reduce operational costs.
- Analyzed workflow processes, identifying areas for improvement and driving operational efficiency.
- Mentored administrative staff, fostering professional development and enhancing team performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 12 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Master of Arts - English Language And Literature,
Southern Illinois University, Carbondale
Carbondale, IL1981
Skills
- Accuracy and precision
- Efficient data entry
- Product inspection
- Customer RMA management
- Warehouse operations
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
Timeline
Return Processing Associate
Aesculap, Inc.- a B. Braun Company
03.2006 - 06.2025
Adjunct Faculty Member
Lincoln Land Community College
06.2004 - 05.2006
Office Manager
Corporate Micro Systems
04.1994 - 02.2004
Master of Arts - English Language And Literature,
Southern Illinois University, Carbondale