Barbara Heath

• Worked closely with customers to guarantee precise scheduling and documentation of work orders.
• Worked in collaboration with customers to organize the necessary tasks within the facilities.
• Managed and updated records of parts ordered and utilized for repairs and maintenance
• Data integrity was ensured by meticulously reviewing and amending work orders prior to their finalization in the system.
• Data for preventive maintenance work orders was entered and maintained in the Maximo system.
• Reduced resolution time for customer issues by introducing effective problem-solving techniques.
• Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
• Ran daily reports and utilized Excel to distribute them to the required personnel.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Utilized Excel for creating report tables for meetings.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Deliver exceptional customer service to ensure guest satisfaction

Ensured accuracy in material record-keeping for maintenance

Streamlined operations through process documentation

Maintained thorough records of all work activities and resource consumption.

Cultivated strong connections with clients to boost loyalty.

• Operated, maintained, and repaired steam plant/centralized utility systems
• Provided customer support by coordinating with facility managers to minimize disruptions during maintenance activities
• Certified by the American Society of Power Engineers (ASOPE) and the Society of Maintenance and Reliability Professionals (SMRP)
• LOTO certified, ensuring the safety of mechanical and electrical systems
• Documented and maintained records of maintenance activities, including repairs and system operations
• Utilized technical drawings and schematics to accurately log and verify utility system data
• Managed and updated logs for fuel deliveries and high-pressure system operations
• Ensured compliance with safety procedures through accurate documentation and record-keeping

• Maintained operated and repaired Boiler systems on USS Wasp (LHD) for ship service steam to Turbine generators, evaporators exchangers etc
• Performed preventive maintenance on all engine room equipment
• Utilized drawings and schematics to perform LOTO on ship systems
• Performed underway and in-port repairs to pumps, valves and other engine room equipment