Kayla Faiman
Jupiter,FL
Summary
Dynamic professional with a proven track record at Invisible Fence Brand, excelling in client interaction and effective organizational skills. Successfully developed customized training plans, enhancing client satisfaction and retention. Known for optimizing time utilization and maintaining confidentiality, I thrive in fast-paced environments while delivering exceptional service and support.
Dynamic individual with hands-on experience in a professional lifestyle and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Pet Trainer / Hybrid Sales Consultant
Invisible Fence Brand
10.2019 - Current
- Act as the primary point of contact for customers, offering expert knowledge on products and services that enhance their pet's training and well-being.
- Identify and understand customer needs and make informed recommendations for suitable training programs and pet products.
- Maintain an up-to-date knowledge of inventory and be able to demonstrate product features and benefits effectively.
- Drive sales growth by building strong relationships with customers and providing exceptional after-sales support.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
- Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.
- Developed customized training plans for individual pets, resulting in more efficient learning and progress.
Assistant Childcare Provider
Discovery Point Child Development Center
10.2010 - 09.2018
- Promoted an inclusive atmosphere by addressing diverse needs and fostering social interaction among all children.
- Assisted lead teachers in managing classroom environments for optimal learning experiences.
- Facilitated positive socialization by creating opportunities for children to interact, collaborate, and problem-solve together.
- Requires physical activity, including bending, lifting, and being on your feet for extended periods.
- Ability to work flexible hours, including evenings and weekends if required.
- Patience, empathy, and a nurturing attitude.
- Excellent communication and interpersonal skills, with the ability to build rapport with children and families.
- Maintain a clean and organized environment, ensuring that all equipment and materials are safe and in good condition.
- Managed challenging behavior effectively using positive reinforcement strategies and appropriate intervention techniques as needed.
- Collaborated effectively with fellow staff members, contributing to a positive and professional work environment.
- Provided consistent support during transitions, helping children move smoothly between activities throughout the day.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Documented children's growth and development.
Education
High School Diploma -
West Forsyth High School
Cumming, GA05-2013
Skills
- Effective Organizational Skills
- Optimized Time Utilization
- Clear Telephone Etiquette
- Accurate Data Entry
- Clear Communication Skills
- Client Interaction Expertise
- Scheduling Efficiency
- Document Organization
- Efficient Call Handling
- Appointment Organization
- Proficient Typing Speed
- Experienced with Software Applications
- Confidentiality Safeguarding
Certification
- Florida Driver's License
- Child Development Associate (CDA) Certificate
- First Aid Certification
- Certified Professional Dog Trainer-Knowledge Assessed (CPDT-KA) - Certification Council for Professional Dog Trainers.
Languages
English
Native or Bilingual
Timeline
Lead Pet Trainer / Hybrid Sales Consultant
Invisible Fence Brand
10.2019 - Current
Assistant Childcare Provider
Discovery Point Child Development Center
10.2010 - 09.2018
High School Diploma -
West Forsyth High School
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