Barbara Heiber
Queensbury,NY
Summary
Dynamic professional with a strong background in commercial management at AutoZone, excelling in customer service and strategic sales initiatives. Proven expertise in cleaning and restroom care, enhancing facility standards while training staff on best practices. Adept at building client relationships and optimizing inventory, driving significant improvements in customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Janitor
North Country Janitorial
08.2024 - Current
- Maintained cleanliness of facilities through regular sweeping, mopping, and dusting.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Adhered to safety protocols while handling hazardous materials and cleaning agents.
- Assisted in training new staff on standard cleaning procedures and safety practices.
Commercial Manager
AutoZone
09.2002 - Current
- Developed and implemented strategic initiatives to enhance sales performance and customer satisfaction.
- Analyzed market trends to identify opportunities for inventory optimization and pricing strategies.
- Led cross-functional teams to coordinate promotional activities and optimize product placement in stores.
- Mentored junior staff on best practices for vendor management and supply chain efficiency.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
Education
High School Diploma - Regents
Saratoga Springs High
Saratoga Springs, NYSkills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
Certification
ASE parts certified.
Timeline
Janitor
North Country Janitorial
08.2024 - Current
Commercial Manager
AutoZone
09.2002 - Current
High School Diploma - Regents
Saratoga Springs High