Barbara Henning
Moore,OK
Summary
Detail-oriented professional with expertise in patient safety protocols, documentation accuracy, and effective communication. Proven track record in enhancing healthcare standards and fostering teamwork to improve patient outcomes.
Accomplished and certified Pharmacy Technician with over six years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.6
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Safety Monitor
Integris Baptist Medical Center
12.2025 - Current
- Monitored patient safety protocols to ensure compliance with healthcare standards.
- Assisted nursing staff in implementing safety measures for high-risk patients.
- Documented patient observations and incidents accurately in electronic health records.
- Responded promptly to patient needs, escalating concerns to appropriate medical personnel.
- Engaged in continuous learning to adapt to evolving safety regulations and practices.
- Enhanced patient safety by implementing rigorous monitoring protocols and procedures.
Pharmacy Technician
Amerita Infusion Pharmacy
06.2023 - 10.2025
- Processed and dispensed medications accurately in accordance with pharmacy protocols.
- Assisted pharmacists with compounding and preparation of sterile and non-sterile products.
- Managed inventory control, ensuring adequate stock levels of medications and supplies.
- Educated patients on medication usage, side effects, and safety precautions effectively.
- Collaborated with healthcare providers to verify prescription accuracy and resolve discrepancies.
- Oversaw compliance with regulatory requirements, maintaining high standards of patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Warehouse Pharmacy Technician
Option Care
04.2022 - 06.2023
- Dispensed medications accurately following prescription orders and safety protocols.
- Assisted pharmacists in managing inventory, ensuring optimal stock levels and compliance.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare providers to resolve prescription-related issues effectively.
- Implemented process improvements that increased workflow efficiency within the pharmacy department.
- Monitored medication storage conditions to maintain compliance with regulatory standards.
- Maintained accurate records of prescriptions and patient interactions to ensure accountability and traceability.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume infusion pharmacy environment.
Pharmacy Technician
OU Health Pharmacy
11.2019 - 04.2022
- Trained new pharmacy staff on operational procedures and best practices for efficiency.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
- Processed and dispensed medications accurately in accordance with pharmacy protocols.
- Collaborated with healthcare providers to verify prescription accuracy and resolve discrepancies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Implemented workflow improvements that enhanced productivity within the pharmacy team.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Education
Some College (No Degree) - Graphic And Digital Design
Labette Community College
ParsonsSkills
- HIPAA compliance
- Documentation accuracy
- Fall prevention
- Basic life support
- Medical terminology
Certification
- Pharmacy Technician Permit - Expires November 30, 2026
Timeline
Patient Safety Monitor
Integris Baptist Medical Center
12.2025 - Current
Pharmacy Technician
Amerita Infusion Pharmacy
06.2023 - 10.2025
Warehouse Pharmacy Technician
Option Care
04.2022 - 06.2023
Pharmacy Technician
OU Health Pharmacy
11.2019 - 04.2022
Some College (No Degree) - Graphic And Digital Design
Labette Community College