Candace Mascarenas
Albuquerque,NM
Summary
Dedicated Patient Safety Monitor at UNMH/Metropolitan Detention Center, skilled in behavioral management and de-escalation techniques. Achieved a significant reduction in medication errors through meticulous documentation and collaboration with healthcare teams. Committed to patient safety and confidentiality, fostering trust and delivering compassionate care to individuals facing mental health challenges as well as monitoring detoxing patients.
Overview
14
14
years of professional experience
Work History
Patient Safety Monitor
UNMH/Metropolitan Detention Center
Albuquerque, NM
02.2024 - Current
- Monitored patient behaviors to ensure safety and compliance with facility protocols.
- Assisted in reporting incidents and documenting patient interactions accurately.
- Collaborated with healthcare staff to coordinate patient care and safety measures.
- Conducted regular observations to identify potential risks or safety concerns.
- Maintained detailed logs of patient activities, contributing to ongoing assessments.
- Supported crisis intervention efforts by implementing de-escalation techniques effectively.
- Engaged in training sessions on patient safety practices for new staff members.
- Provided compassionate care and emotional support to patients struggling with mental health challenges, ensuring they received appropriate resources and interventions during their incarcerations.
- Participated in safety drills and educational sessions to stay current on best practices, industry trends, and emerging threats to patient safety.
- Reduced incidents of medication errors through diligent observation and communication with medical staff.
- Facilitated timely interventions by accurately documenting observations and escalating concerns as needed.
- Collaborated with nursing staff to monitor high-risk patients, mitigating the risk of adverse events.
- Developed strong rapport with patients, fostering trust while emphasizing the importance of adhering to established safety protocols.
Caregiver
Critical Nurse Staffing
Albuquerque, NM
11.2017 - 11.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Developed strong relationships with patients, enhancing emotional well-being and trust.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Member Service Representative
Western Sky Community Care
Albuquerque, NM
03.2022 - 02.2024
- Assisted members in navigating healthcare services and benefits inquiries.
- Managed enrollment processes, ensuring accuracy and compliance with regulations.
- Resolved member issues effectively, enhancing customer satisfaction and retention.
- Provided training to new staff on service protocols and system navigation.
- Collaborated with cross-functional teams to streamline operational workflows and processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Customer Service Representative
Lowes Home Improvment
Albuquerque, NM
01.2012 - 11.2017
- Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels and loyalty.
- Facilitated product returns and exchanges, adhering to company policies for smooth resolution.
- Collaborated with team members to maintain organized sales floor and ensure stock availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Manager
JanPro
San Diego, CA
06.2014 - 09.2014
- Led customer service team to enhance client satisfaction and retention.
- Developed training programs for staff to improve service quality and operational efficiency.
- Implemented performance metrics to track team productivity and customer feedback.
- Streamlined communication processes between departments to resolve customer issues quickly.
- Coordinated with sales and marketing teams to align customer service initiatives with business goals.
Dental Assistant
Family Smiles Dental
Albuquerque, NM
01.2013 - 05.2013
- Prepared treatment rooms and sterilized instruments to ensure compliance with safety standards.
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
No Degree - Dental Assisting
Pima Medical Institute
Albuquerque, NM06-2013
GED -
Penasco Independent Schools
Penasco, NM01-2010
Skills
- HIPAA compliance
- Documentation accuracy
- Behavioral management
- De-escalation techniques
- Customer service
- Attention to detail
- Problem-solving abilities
- Mental health awareness
- Problem-solving
- Multitasking
- Reliability
- Active listening
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Patient confidentiality
- Medical documentation
- Patient transport
- Health and safety compliance
- CPR certified
- General housekeeping
Timeline
Patient Safety Monitor
UNMH/Metropolitan Detention Center
02.2024 - Current
Member Service Representative
Western Sky Community Care
03.2022 - 02.2024
Caregiver
Critical Nurse Staffing
11.2017 - 11.2024
Customer Service Manager
JanPro
06.2014 - 09.2014
Dental Assistant
Family Smiles Dental
01.2013 - 05.2013
Customer Service Representative
Lowes Home Improvment
01.2012 - 11.2017
No Degree - Dental Assisting
Pima Medical Institute
GED -
Penasco Independent Schools
Luebke Award
When I attended Pima, I was awarded the Leubke Award from Pima Medical Institute. This award recognized me for my continuous persistence regardless of the obstacles I was facing during that period of time.